CRM RDS Interaction Center Service

Product type
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • To learn the basic functionality of SAP CRM RDS Interaction Center Service.
  • To prepare the student to support an SAP CRM RDS Interaction Center Service implementation.

Prerequisites

Essential
  • CR101r CRM RDS Fundamentals

Course based on software release

  • CRM 7.0 EhP1

Content

  • Core functions of the CRM RDS Interaction Center Service solution
  • The Inquiry process in CRM
  • The Complaint Management process

Notes

  • Course length: 3 hours
  • This course is for customers implementing SAP CRM Rapid Deployment Solutions (RDS) and should not be attended by customers with the full SAP CRM solution.

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Goals

  • To learn the basic functionality of SAP CRM RDS Interaction Center Service.
  • To prepare the student to support an SAP CRM RDS Interaction Center Service implementation.

Prerequisites

Essential
  • CR101r CRM RDS Fundamentals

Course based on software release

  • CRM 7.0 EhP1

Content

  • Core functions of the CRM RDS Interaction Center Service solution
  • The Inquiry process in CRM
  • The Complaint Management process

Notes

  • Course length: 3 hours
  • This course is for customers implementing SAP CRM Rapid Deployment Solutions (RDS) and should not be attended by customers with the full SAP CRM solution.

Popular tags

No tags submitted for this course yet

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.