CRM RDS Interaction Center Service

Product type
E-learning

CRM RDS Interaction Center Service

$289.26warning
  • VAT: excluding VAT
  • Price completeness: There could be additional costs like study material or lunch costs.
/E-learning
SAP Training
Get alternatives
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

Need more information? Get more details on the site of the provider.

Get alternatives

Description

Goals

  • To learn the basic functionality of SAP CRM RDS Interaction Center Service.
  • To prepare the student to support an SAP CRM RDS Interaction Center Service implementation.

Prerequisites

Essential
  • CR101r CRM RDS Fundamentals

Course based on software release

  • CRM 7.0 EhP1

Content

  • Core functions of the CRM RDS Interaction Center Service solution
  • The Inquiry process in CRM
  • The Complaint Management process

Notes

  • Course length: 3 hours
  • This course is for customers implementing SAP CRM Rapid Deployment Solutions (RDS) and should not be attended by customers with the full SAP CRM solution.

Popular tags

No tags submitted for this course yet

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: Customer Service / Care, Sales / Selling Skills, Public speaking & presentation, Customer complaint handling, and Building / Construction.

Goals

  • To learn the basic functionality of SAP CRM RDS Interaction Center Service.
  • To prepare the student to support an SAP CRM RDS Interaction Center Service implementation.

Prerequisites

Essential
  • CR101r CRM RDS Fundamentals

Course based on software release

  • CRM 7.0 EhP1

Content

  • Core functions of the CRM RDS Interaction Center Service solution
  • The Inquiry process in CRM
  • The Complaint Management process

Notes

  • Course length: 3 hours
  • This course is for customers implementing SAP CRM Rapid Deployment Solutions (RDS) and should not be attended by customers with the full SAP CRM solution.

Popular tags

No tags submitted for this course yet

There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.