Sales and Customer Service Training for Call Centers Training Course

Whether we embrace Call Centers or get irritated by their calls, they are here to stay. This course will help Call Center agents develop practical skills to make the most of their telephone-based work.

Each phone interaction has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day training course.

This comprehensive and engaging workshop is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Learning Outcomes - Sales and Customer Service Training for Call Centers Training Course

After completing this course, participants will have learned to:

• Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
• Learn aspects of verbal communication such as tone, cadence, and pitch
• Understand the importance of customers
• Demonstrate an understanding of questioning and listening skills
• Acquire comfort with delivering bad news and saying no
• Learn effective ways to negotiate
• Understand the importance of creating and delivering meaningful messages
• Use tools to facilitate communication
• Realize the value of personalizing interactions and developing relationships
• Practice vocal techniques that enhance speech and communication abilities
• Develop active listening
• Use personalized techniques for managing stress

Times

Public classes start at 9:00am and finish around 4:30pm.

Class Size

Public classes will be a small relaxed group of between 4 and 12 people.

The small group helps ensure that everyone will get a chance to ask questions and learn at their own pace.

What is provided?

All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Sales and Customer Service Training for Call Centers Training Course Certificate of Completion.

Certificates of Completion are issued to each participant