111 Customer Service / Care Training Courses
See also: Public speaking & presentation, Customer complaint handling, Building / Construction, Planning, and Palliative Care.
See also: Public speaking & presentation, Customer complaint handling, and Building / Construction.
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Managing Customer Service Training Course
The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organiz…
$326.45 Max: 121 day
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Sales and Customer Service Training for Call Centers Training Course
Whether we embrace Call Centers or get irritated by their calls, they are here to stay. This course will help Call Center agents develop pr…
$326.45 Max: 123 days
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Customer Care and Billing: SPL V2 for Developers
All coding exercises are in Java and use the Eclipse development platform. At the end of the course, attendees will have a solid understand…
$3,264.465 days
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Customer Care & Billing: Functionality for Implementers
CC&B Functionality For Implementers is a comprehensive look at the core functionality of the CC&B product through the examination of busine…
$6,528.9310 days
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RightNow Customer Service Administration
The RightNow CX Customer Administration course RightNow provides an orientation on the powerful, flexible tools that you can use to customi…
$1,958.683 days
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Customer Care & Billing: Service Agreement Relationship Configuration
SA Relationship Configuration is an in-depth look at the Service Agreement Relationship (Deregulation) functionality in SPL CC&B through co…
$1,305.792 days
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Customer Care & Billing: Contract (SA Types) Configuration
Contract (SA Type) Configuration is an in-depth look at the Service Agreement functionality of CC&B through control table set-up, administr…
$1,305.792 days
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Customer Care and Billing Overview
This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new user…
$1,305.792 days
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Customer Care & Billing: Rate Configuration
Rate Configuration is an in-depth look at the Rates functionality of CC&B through control table set-up, administration, and configuration. …
$1,305.792 days
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Customer Care & Billing: Credit and Collections Configuration
Credit & Collections Configuration is an in-depth look at the Credit & Collection functionality in CC&B through control table set-up, admin…
$1,305.792 days
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Customer Care & Billing: Field Activity Configuration
Field Activity Configuration is an in-depth look at SPL CC&B Field Activity functionality through control table setup, administration, and …
$652.891 day
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Customer Care and Billing: NMS Integration Overview
This course introduces the student to the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Network Management…
$326.45
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Customer Service Mastery: Delight Every Customer
When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is di…
E-learning$245
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Phone-Based Customer Service
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone…
E-learning$245
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Customer Service: Managing Customer Expectations
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectati…
E-learning$245
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