80 Customer Service / Care Training Courses
See also: Public speaking & presentation, Customer complaint handling, Building / Construction, Planning, and Palliative Care.
See also: Public speaking & presentation, Customer complaint handling, and Building / Construction.
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Customer Care & Billing: Service Agreement Relationship Configuration
SA Relationship Configuration is an in-depth look at the Service Agreement Relationship (Deregulation) functionality in SPL CC&B through co…
$1,305.792 days
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Managing Customer Service Training Course
The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organiz…
$326.45 Max: 121 day
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Customer Care & Billing: Contract (SA Types) Configuration
Contract (SA Type) Configuration is an in-depth look at the Service Agreement functionality of CC&B through control table set-up, administr…
$1,305.792 days
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Customer Care and Billing: SPL V2 for Developers
All coding exercises are in Java and use the Eclipse development platform. At the end of the course, attendees will have a solid understand…
$3,264.465 days
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Sales and Customer Service Training for Call Centers Training Course
Whether we embrace Call Centers or get irritated by their calls, they are here to stay. This course will help Call Center agents develop pr…
$326.45 Max: 123 days
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Customer Care and Billing Overview
This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new user…
$1,305.792 days
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Customer Care & Billing: Credit and Collections Configuration
Credit & Collections Configuration is an in-depth look at the Credit & Collection functionality in CC&B through control table set-up, admin…
$1,305.792 days
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Customer Care and Billing: NMS Integration Overview
This course introduces the student to the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Network Managemen…
$326.45
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Customer Care & Billing: Field Activity Configuration
Field Activity Configuration is an in-depth look at SPL CC&B Field Activity functionality through control table setup, administration, and …
$652.891 day
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Customer Care & Billing: Rate Configuration
Rate Configuration is an in-depth look at the Rates functionality of CC&B through control table set-up, administration, and configuration. …
$1,305.792 days
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RightNow Customer Service Administration
The RightNow CX Customer Administration course RightNow provides an orientation on the powerful, flexible tools that you can use to customi…
$1,958.683 days
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Customer Care & Billing: Functionality for Implementers
CC&B Functionality For Implementers is a comprehensive look at the core functionality of the CC&B product through the examination of busine…
$6,528.9310 days
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Dynamics 365 for customer engagement for customer service | MB-230 | MB230
Dynamics 365 for customer engagement for customer service | MB-230 Microsoft Dynamics 365 for Customer Service offers any organization an o…
$2,095 Max: 124 days
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Customer Service Strategy
Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decision…
E-learning$195
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Customer Service: Working in a Customer Contact Center
Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for suc…
E-learning$195
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