Using ATG Commerce Service Center - Self-Study Course
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
This course introduces call center agents to the ATG Commerce Service Center, teaching them how to manage customers and orders, process refunds and exchanges, issue credits, track customer interactions, and manage gift lists and wish lists. Students will also learn how to use ATG Commerce Service Center to increase sales via up-sells / cross-sells and promotional offers.
Learn To:- Submit orders
- Process returns and exchanges
- Track customer interactions with calls and
- Drive up-sells / cross-sells and promotions
- Manage customer information
Audience
- Sales Consultants
- Sales
Course Topics Introduction
- Commerce Service Center (CSC) functionality and feature overview
- Call tracking
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course introduces call center agents to the ATG Commerce Service Center, teaching them how to manage customers and orders, process refunds and exchanges, issue credits, track customer interactions, and manage gift lists and wish lists. Students will also learn how to use ATG Commerce Service Center to increase sales via up-sells / cross-sells and promotional offers.
Learn To:- Submit orders
- Process returns and exchanges
- Track customer interactions with calls and
- Drive up-sells / cross-sells and promotions
- Manage customer information
Audience
- Sales Consultants
- Sales
Course Topics Introduction
- Commerce Service Center (CSC) functionality and feature overview
- Call tracking
- Finding registered customers
- Linking customers to tickets
- Creating new customer accounts
- Editing existing customer information
- Responding to customers by email
- Order status
- Finding existing orders
- Creating new orders
- Editing orders
- Initiating returns
- Initiating exchanges
- Processing returned merchandise
- Creating gift lists
- Adding items to lists
- Purchasing from lists
Course Objectives
- Describe the features and benefits of ATG Commerce Service Center
- Perform basic call tracking
- Locate and maintain saved customer information
- Manage new and existing orders
- Process returns and exchanges
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.