Call Center Training Course

Sales over the phone can often be an intimidating and frustrating experience for everyone involved.

This Call Center training course from pd training, teaches your employees to enter the call center with confidence because they will be better equipped to answer questions, overcome objections and make the sale.

Dynamic, engaging courses like these are available now throughout the US, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Learning Outcomes - Call Center Training Course

By the end of this course, participants will:

• Define outbound call center strategies
• Identify the different types of buying motivations
• Master strategic sales processes for your products, buying cycle and the buyer's motivations
• Learn strategies for effective communication
• Learn advanced phone etiquette skills
• Set benchmarks for help with managing individuals as well as teams
• Develop strategies for increasing team motivation & morale leading to a great company culture

Times

Public classes start at 9:00am and finish around 4:30pm.

Class Size

Public classes will be a small relaxed group of between 4 and 12 people.

The small group helps ensure that everyone will get a chance to ask questions and learn at their own pace.

What is provided?

All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Call Center Training Course Certificate of Completion.

Certificates of Completion are issued to each participant