Siebel 8.1.x Fundamentals

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Siebel 8.1.x Fundamentals

Oracle University
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Description

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features

Learn To:
  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Audience
  • Functional Implementer
  • End Users

Course Topics Using Siebel CRM
  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface
Common Siebel Business…

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Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features

Learn To:
  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Audience
  • Functional Implementer
  • End Users

Course Topics Using Siebel CRM
  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface
Common Siebel Business Entities
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices
Siebel Application Features
  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy
Other Siebel Features
  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration
Implementation Best Practices
Course Objectives
  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe implementation best practices

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.