Customer Care & Billing: Service Agreement Relationship Configuration

SA Relationship Configuration is an in-depth look at the Service Agreement Relationship (Deregulation) functionality in SPL CC&B through control table setup, administration, and configuration. By creating relationships between service agreements, SPL CC&B is able to ease the handling of complex unbundled billing. Time will be spent understanding table-driven values and their impact on the Service Agreement Relationship object. Algorithms available to customize the Service Agreement Relationships will also be covered.

• Create Service Providers
• Configure Workflow Notification Process
• Maintain SA Relationships
• Manage billing in a deregulated environment
• Manage the SP Settlement Process

• Application Developers
• Business Analysts
• Developer
• Functional Implementer
• Project Manager
• Reports Developer
• System Analysts

• Create service providers and set their options correctly based on the agreed upon relationship between the utility and the service providers
• Manually maintaining SA Relationships
• Understanding what happens during billing for the various billing relationship options
• Understanding how to keep track of how much is owed to the utility and how much is owed to the service provider
• Understanding the various background processes which exist to support interactions amongst all the service providers

• Maintain SA Relationships manually
• Set the options of service providers correctly based on agreed relationships between the utility and service provider
• Explain the effects of billing for the various billing relationship options
• Keep track of how much is owed to the utility as well as how much is owed to the service provider
• Explain the many various background processes which exist to support interactions amongst all of the service providers