Dealing With Difficult People
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Dealing With Difficult People
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Description
Dealing With Difficult People
Trainer: Dawn Jones Modules:
- INTRODUCTION
- PART 1: Pinpointing Your Triggers
- PART 2: Culture, Upbringing and Personality: Your Response to Difficult Circumstances
- PART 3: Techniques for Defusing Difficult People and Challenging Situations
- PART 4: What to Do and Say to De-escalate Volatile People and Situations
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this program, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk away. You’ll know exactly what…
Frequently asked questions
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Dealing With Difficult People
Trainer: Dawn Jones Modules:
- INTRODUCTION
- PART 1: Pinpointing Your Triggers
- PART 2: Culture, Upbringing and Personality: Your Response to Difficult Circumstances
- PART 3: Techniques for Defusing Difficult People and Challenging Situations
- PART 4: What to Do and Say to De-escalate Volatile People and Situations
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this program, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk away. You’ll know exactly what to say and do to defuse volatile situations and bring out the best in people—no matter how difficult they are.
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