Handling Difficult People & Situations Training Course
- Total time
Handling Difficult People & Situations Training Course
Provider rating:
Starting dates and places
Description
At one time or another, everyone has to deal with difficult people. They often include the complainers, the know-it-alls, the passives, the dictators, the Yes people, and the No people. Knowing how to deal with these people and handle tricky situations more effectively will allow you to approach your work with more enjoyment and your colleagues with greater confidence.
This course is designed to provide participants with skills, techniques and strategies to professionally and confidently deal with difficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee.
This course is available now in Atlanta, Baltimore, Bo…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
At one time or another, everyone has to deal with difficult people. They often include the complainers, the know-it-alls, the passives, the dictators, the Yes people, and the No people. Knowing how to deal with these people and handle tricky situations more effectively will allow you to approach your work with more enjoyment and your colleagues with greater confidence.
This course is designed to provide participants with skills, techniques and strategies to professionally and confidently deal with difficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee.
This course is available now in Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Learning Outcomes - Handling Difficult People & Situations Training Course
By the end of this course, participants will be able to:
- Examine the personality profiles of difficult people
- Recognize the different types of difficult people
- Develop a greater awareness of a difficult person's personal perspectives
- Assess your own beliefs & values
- Recognize ways difficult people contribute to situations
- Interpret the Degrees of Difficulty
- Explain 'First Response' and how to move past it to be more constructive
- Consider 'Go', and 'No Go' options
- Develop plans to deal with difficult people
- Practice the right words to use
- Implement the LEAD model for a better outcome
- Analyze and use AI (Appreciative Inquiry)
Times
Public classes start at 9:00am and finish around 4:30pm.
Class Size
Public classes will be a small relaxed group of between 4 and 12 people.
The small group helps ensure that everyone will get a chance to ask questions and learn at their own pace.
What is provided?
All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Handling Difficult People & Situations Training Course Certificate of Completion.
Certificates of Completion are issued to each participant
Stay up-to-date on new reviews
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.