Dealing With Difficult People in the Workplace Training Course

Success in dealing with conflicts comes from the understanding of behavior, its causes and how it impacts us and others. Approaching difficult people with understanding helps to overcome negativity through positivity. This training course in Dealing with Difficult People provides tools, techniques, and an understanding that empower you with the ability to deal with difficult people.

This highly valuable and effective training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Learning Outcomes - Dealing With Difficult People in the Workplace Training Course

After completing this course, participants will have learned to:

• See conflict as communication
• Benefit from a confrontation
• Prevent problems
• Get focused
• Deal with theirs and others’ anger
• Deal with problems
• Understand and use the three step conflict resolution model
• Change yourself depending on the situation
• Understand people’s behaviors and motives
• De-stress when things get ugly
• Identify causes of difficult behavior
• Counter negativity with positivity
• Discuss problems in groups
• Use assertive anger
• Plan and practice to handle difficult situations successfully

Times

Public classes start at 9:00am and finish around 4:30pm.

Class Size

Public classes will be a small relaxed group of between 4 and 12 people.

The small group helps ensure that everyone will get a chance to ask questions and learn at their own pace.

What is provided?

All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Dealing With Difficult People in the Workplace Training Course Certificate of Completion.

Certificates of Completion are issued to each participant