Customer Service Skills

Your company has worked very hard and invested a great deal of money to develop an excellent product line. You have spent additional money on sales and marketing, and you know enough about the rest of the market to be sure you are very competitive on price. Soon, customers will be flocking your way. However, will they keep on coming back, after they have been subjected to your inefficient, unprofessional customer service department? Selling a customer one time is the result of marketing; selling to him over and over again – and boosting your profit from that customer five or 10 fold – is the result of great customer service. Of course, how much money you want make is strictly up to you.

If keeping customers coming back over and over again is important to you, then your staff could definitely benefit from our two-day Customer Service Skills Training Seminar. There is no mystery to providing great customer service; it is simply a combination of great people and great training. You provide the people, and we provide exciting, highly interactive training that will enable your staff to communicate more effectively, listen with greater empathy, close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations. We combine informative discussions, small group activities, role-plays and taped personal coaching sessions to help participants practice and refine their customer service skills in real-life, real-time situations.

Seminar Objectives:

Participants in the Customer Service Skills seminar will learn to:

• Practice handling difficult objections
• Shorten the sales cycle for first time callers
• Employ active listening skills to clearly understand customer needs
• Respond constructively instead of over-reacting
• Interact with empathy toward customers
• More effectively find solutions for dissatisfied customers
• Work as a team when handling customer concerns