NCFE Principles of Customer Service Cert Level 2

Product type

NCFE Principles of Customer Service Cert Level 2

UK Open College
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Description

NCFE Principles of Customer Service Level 2 Course, This home study Level 2 customer service course is aimed primarily at students looking to gain an understanding of principles and practice of customer service. As the old saying goes "The customer is always right". Once you learn more you can decide for yourself! 

Whatever industry you work in customer cervice is paramount. All compnaies have a responsibility to provide a stadndar of service to ensure their needs are met. This course leads to a fully recognised, QCF listed qualification.

Course objectives

Develop knowledge to support progression within a customer service role
Apply their customer service knowledge to a range of job roles and…

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NCFE Principles of Customer Service Level 2 Course, This home study Level 2 customer service course is aimed primarily at students looking to gain an understanding of principles and practice of customer service. As the old saying goes "The customer is always right". Once you learn more you can decide for yourself! 

Whatever industry you work in customer cervice is paramount. All compnaies have a responsibility to provide a stadndar of service to ensure their needs are met. This course leads to a fully recognised, QCF listed qualification.

Course objectives

Develop knowledge to support progression within a customer service role
Apply their customer service knowledge to a range of job roles and industries.
 

Unit 1: Understanding the organisation

Understand the factors that affect an organisation and the customer service role
Understand employee rights, responsibilities and organisational procedures
Understand career pathways within customer service
Understand how employees are supported within the customer service role
Know the organisation’s policies and procedures

Unit 2: Prepare to deliver excellent Customer Service

Understand the principles of customer service in an organisation
Understand how the customer’s needs and expectations are identified
Understand how to balance customer expectations against the organisation’s offer
Understand how complaints are handled
Understanding legislation relating to customer service 

Unit 3: Communication in the Customer Service role

Understand methods of communication with customers Understand how to handle customer service information Understand how to work as part of a team to provide effective customer service Understand how to meet the needs of a diverse range of customers Understand the importance of promoting and evaluating products and services

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.