The Conference on Customer Service
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The Conference on Customer Service
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Description
In The Conference on Customer Service, you'll learn...
- The secrets to keeping your cool when customers get hot
- Meeting the unique challenges of customer service management
- Hidden gold: How to turn complaints into profits
- What CSRs really need to stay motivated and productive
- And much more
What is it that customers really want? Quick response? Instant information? Friendly dialog? All the above, and more! When customers are pleased, they’re likely to spend about 10% more on your product or service plus call again. But if they think they haven’t been treated right, they’ll tell everyone who’ll listen about their bad experience. In this conference—for customer service reps and custome…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
In The Conference on Customer Service, you'll learn...
- The secrets to keeping your cool when customers get hot
- Meeting the unique challenges of customer service management
- Hidden gold: How to turn complaints into profits
- What CSRs really need to stay motivated and productive
- And much more
What is it that customers really want? Quick response? Instant
information? Friendly dialog? All the above, and more! When
customers are pleased, they’re likely to spend about 10% more on
your product or service plus call again. But if they think they
haven’t been treated right, they’ll tell everyone who’ll listen
about their bad experience. In this conference—for customer service
reps and customer service managers and supervisors—you’ll learn
hundreds of techniques and tips for effectively and successfully
dealing with customers.
Design your day to meet your unique needs. We’ve packed a lot of
information into just one day … so feel free to move in and out of
these two tracks and 10 dynamic sessions. It’s your
conference—don’t miss a thing!
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.