SAP Solution Manager 7.0: Service Desk

Product type
E-learning

SAP Solution Manager 7.0: Service Desk

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SAP Training
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Description

Goals

  • The course provides an introduction to SAP Solution Manager Service Desk functionalities
  • You get an overview of configuration options of SAP Solution Manager Service Desk

Audience

  • Technical Consultants, CRM-Consultants
  • System Administrators

Prerequisites

Essential
  • SM010 Basics of SAP Solution Manager
Recommended
  • CR100 CRM-Basics (iBase, Business Partner, Org-Model)

Course based on software release

  • SAP Solution Manager 7.0

Content

  • SAP Solution Manager – Short overview
  • SAP Solution Manager Service Desk – Basics
  • Master data – Short overview
  • Business-Process ”Service Desk Message”
    • Create a message
    • Process a messages
    • Customizing of processes
  • Reporting and monitoring
  • Servic…

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Frequently asked questions

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Goals

  • The course provides an introduction to SAP Solution Manager Service Desk functionalities
  • You get an overview of configuration options of SAP Solution Manager Service Desk

Audience

  • Technical Consultants, CRM-Consultants
  • System Administrators

Prerequisites

Essential
  • SM010 Basics of SAP Solution Manager
Recommended
  • CR100 CRM-Basics (iBase, Business Partner, Org-Model)

Course based on software release

  • SAP Solution Manager 7.0

Content

  • SAP Solution Manager – Short overview
  • SAP Solution Manager Service Desk – Basics
  • Master data – Short overview
  • Business-Process ”Service Desk Message”
    • Create a message
    • Process a messages
    • Customizing of processes
  • Reporting and monitoring
  • Service Desk: additional functions
    • Service contract and SLA
    • IC Web Client
    • ICSS
    • Solution data base
    • Interfaces to other helpdesk tools
    • Roles

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.