ITIL with SAP Solution Manager

Product type
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • Learn how ITIL processes relate to SAP customer implementations and understand how SAP IT Service and Application Management supports this effort
    • Understand standard ITIL methodology
    • Understand additional requirements for SAP Applications
    • Understand extensions of SAP IT Service and Application Management
    • Understand how SAP Solution Manager can be used to improve IT processes

Audience

  • Customer Support Management responsible for optimizing SAP operations and cost structures
  • SAP Solution Manager Technical Consultants
  • Customer Support Organizations

Prerequisites

Essential
  • * Essemtial:
  • SM010 Solution Manager Overview * Recommended
  • SM100 SAP Solution Manager for Operations of SAP S…

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Goals

  • Learn how ITIL processes relate to SAP customer implementations and understand how SAP IT Service and Application Management supports this effort
    • Understand standard ITIL methodology
    • Understand additional requirements for SAP Applications
    • Understand extensions of SAP IT Service and Application Management
    • Understand how SAP Solution Manager can be used to improve IT processes

Audience

  • Customer Support Management responsible for optimizing SAP operations and cost structures
  • SAP Solution Manager Technical Consultants
  • Customer Support Organizations

Prerequisites

Essential
  • * Essemtial:
  • SM010 Solution Manager Overview * Recommended
  • SM100 SAP Solution Manager for Operations of SAP Solutions

Course based on software release

  • Solution Manager 4.0

Content

  • Explain standard ITIL and SAP IT Service and Application Management
  • Standard ITIL coverage by SAP
  • Additional tasks covered by SAP IT Service and Application Management

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.