Oracle Retail Returns Management Business Essentials

The Oracle Retail Returns Management (ORRM) Business Essentials course will discuss how ORRM application is used as a multichannel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service. This course will also discuss in detail how Point of Service application communicates with the centralized OORM system through a series of XML messages.

This course also includes an overview on how ORRM acts as a proactive, multichannel solution with its various functionalities.

Learn To:

• Provide a detailed overview of Oracle Retail Returns Management application
• Describe key returns process concepts
• Describe the major component areas of Oracle Retail Returns Management application
• List the ORRM features and functionalities that are utilized in various stages of the returns operations
• Provide a detailed overview of Oracle Retail Returns Management application
• Describe key returns process concepts

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Audience

• Functional Implementer
• Sales Consultants
• End Users
• Technical Consultant

Course Topics Course Introduction

• Course Introduction

Retail Returns Management Overview

• ORRM Overview
• Retail Footprint
• Benefits of ORRM
• ORRM Business Process
• User Interface
• Navigation

Returns Process Overview

• ORRM Components
• Communication with the Point of Service
• Returns Policies
• Default Policies
• Exception Policies
• Policy Ties
• Return Pattern Watch
• Customer Exception File

Return Tickets and Exceptions

• Return Tickets
• Exceptions

Return Policies

• Default Receipted Policy
• Order of the Rules
• Values for the Rule Responses
• Actions for the Rule Responses
• Response Types for the Rule Responses
• Response Codes for the Rule Responses
• Determining Exception Policies

Data Management

• Data Import
• Importing Data
• Scheduling an Import
• Working with Scheduled Imports

Administrative Functions

• Store Directory
• Users
• Roles
• Job Manager Function
• Parameter Maintenance
• Tasks

Course Summary

• Course Summary

Course Objectives

• Describe the purpose of Returns Management application
• Explain how point of service communicates with the centralized Oracle Retail Returns Management
• List the benefits of Oracle Retail Returns Management application
• Explain the various returns components
• Explain how point-of-service communicates with ORRM application
• Describe the return policies
• Explain the Returns feature
• Describe return tickets
• List the benefits of data management
• Describe the Admin feature
• Describe store directory
• Define roles
• Describe return policies
• Explain how to choose the rules in the policy
• Explain how to determine the order of the rules
• Explain how to determine the values for the rule responses