Customer Service

Product type
E-learning

Customer Service

$1,462.81warning
  • VAT: excluding VAT
  • Price completeness: There could be additional costs like study material or lunch costs.
/E-learning
SAP Training
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Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
  • Participants learn how to execute the most important business processes in customer service.

Audience

  • Project managers
  • Project teams

Prerequisites

Essential
  • IUT110 Business Processes in SAP for Utilities
  • IUT210 Master Data and Basic Functions

Course based on software release

  • SAP ERP Central Component 6.0 Enhancement Package 4

Content

  • Customer Interaction Center
    • Operation and user-specific modification of CIC processes
    • Design of the CIC interface
  • Processing of business transactions
  • …

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: Customer Service / Care, Enterprise Resource Planning (ERP), Public speaking & presentation, Customer complaint handling, and Building / Construction.

Goals

  • This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
  • Participants learn how to execute the most important business processes in customer service.

Audience

  • Project managers
  • Project teams

Prerequisites

Essential
  • IUT110 Business Processes in SAP for Utilities
  • IUT210 Master Data and Basic Functions

Course based on software release

  • SAP ERP Central Component 6.0 Enhancement Package 4

Content

  • Customer Interaction Center
    • Operation and user-specific modification of CIC processes
    • Design of the CIC interface
  • Processing of business transactions
    • Customer information/contacts
    • Move-in/out
    • Disconnection/reconnection of installations
    • Master data generator
  • Customizing functions

Notes

  • This course does not cover the use of CIC as a call center with telephony functions.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.