Business Processes in Customer Service
- Product type
Business Processes in Customer Service
Provider rating:
Description
Goals
- Gain an overview of Customer Service
- Become familiar with the most important business processes in Customer Service, including practical exercises
- Explain integration with other SAP components
- Support decision makers responsible for implementing the system
- Identify the different analysis options that are available
Audience
- Project managers
- Project team
Prerequisites
Essential- none
- SAP01 SAP Overview
Course based on software release
- ERP ECC 6.0
Content
- Overview of Customer Service
- Technical objects
-
- Material serial numbers and equipment
- Functional locations, bills of material and warranties
- Help desk processing
-
- Creating, processing, and completing service …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Goals
- Gain an overview of Customer Service
- Become familiar with the most important business processes in Customer Service, including practical exercises
- Explain integration with other SAP components
- Support decision makers responsible for implementing the system
- Identify the different analysis options that are available
Audience
- Project managers
- Project team
Prerequisites
Essential- none
- SAP01 SAP Overview
Course based on software release
- ERP ECC 6.0
Content
- Overview of Customer Service
- Technical objects
-
- Material serial numbers and equipment
- Functional locations, bills of material and warranties
- Help desk processing
-
- Creating, processing, and completing service notifications
- Planning of technician resources
-
- Creating, processing, completing, and billing for service orders
- Processing returns and repairs
-
- Repair order processing and returns delivery, repair processing, delivery, and billing
- Service contracts
-
- Content and structure of service contracts
- Service processing with contracts
- Planned customer service
-
- Task lists, maintenance plans, and scheduling Reports
- Service history and information system
Notes
- This training course is an essential prerequisite for the following advanced Customer Service courses
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