Managing Customer Service Training Course

The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organization. This one-day training course in Managing Customer Service helps supervisors and managers to engage customers and employees effectively to improve satisfaction and sales.

This highly valuable and dynamic training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Learning Outcomes - Managing Customer Service Training Course

After completing this course, participants will have learned to:

• Identify ways to establish links between excellence in customer service and your business practices and policies.
• Develop essential skills and practices in managing customer service
• Understand leadership
• Recognize what employees are looking for to be truly engaged.
• Manage performance
• Recognize who the customers are and what they are looking for.
• Use onboarding and orientation
• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
• Understand and use the six critical elements of customer service
• Use the five practices of leadership

Times

Public classes start at 9:00am and finish around 4:30pm.

Class Size

Public classes will be a small relaxed group of between 4 and 12 people.

The small group helps ensure that everyone will get a chance to ask questions and learn at their own pace.

What is provided?

All participants will be provided with morning tea, afternoon tea, printed bound courseware to keep and a Managing Customer Service Training Course Certificate of Completion.

Certificates of Completion are issued to each participant