RightNow Customer Portal Cloud Service Customization for Administrators

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Description

This course focuses on Customer Portal, the website that customers access for self-support. You'll learn basic customizations that do not require programming skills, but can be accomplished through configuration settings and simple editing of text files.

Learn To:

  • Change the look-and-feel of a Customer Portal page.
  • Understand how the RightNow framework structures web sites.
  • Discuss potential customizations that do require programming with developers.

Brand the customer portal so that it reflects the look-and-feel of other pages within an enterprise's web site.

Live Virtual Class Format

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view …

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Frequently asked questions

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This course focuses on Customer Portal, the website that customers access for self-support. You'll learn basic customizations that do not require programming skills, but can be accomplished through configuration settings and simple editing of text files.

Learn To:

  • Change the look-and-feel of a Customer Portal page.
  • Understand how the RightNow framework structures web sites.
  • Discuss potential customizations that do require programming with developers.

Brand the customer portal so that it reflects the look-and-feel of other pages within an enterprise's web site.

Live Virtual Class Format

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.


Audience
  • System Administrator

Course Topics Tools
  • The Agent Desktop
  • WebDAV
Basic Customizations
  • Templates, Pages, Themes
  • Deployment
  • Internationalization
  • Tags, conditions. variables, sprites, widgets, assets
  • Accessibility

Course Objectives
  • Change the template and/or the theme applied to a page
  • Use the CI Admin page to stage and deploy page customizations
  • Change page and/or template content with widgets, message bases, and conditions
  • Use sprites
  • Customize Customer Portal with configuration settings

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.