Oracle Agile 9.3.2 Product Quality Management

The Agile 9.3.2 Product Quality Management (PQM) course covers the Agile PLM solution for a closed-loop corrective action quality process. It demonstrates how to create Problem Reports (PRs), escalate PRs to Corrective And Preventative Actions (CAPAs), tie CAPAs to ECOs that solve the problem, and automatically close each related object as the CAPA completes its workflow.

Learn To:

• Create and route Problem Service Requests (PSRs).
• Escalate PSRs to Quality Change Requests (QCRs).
• Use QCRs and ECOs to redesign products with quality issues.
• Run Quality reports.

Problem Service Requests

Learn how to create and route Problem Service Requests (PSRs) that provide a vehicle to describe and escalated quality issues.

Quality Change Requests

Understand when and how to use Quality Change Requests to escalate issues defined in PSRs to engineering staff in order to track product and process change to resolve these issues.

• Functional Implementer
• End Users
• Project Manager

• Understand the concept of PQM
• Run Reports
• Store and manage customer information
• Use CAPAs and ECOs to redesign products
• Understand relationships
• Understand triggers into different products
• Create Audits and Problem Reports