Customer Care & Billing: Credit and Collections Configuration

Total time

Customer Care & Billing: Credit and Collections Configuration

Oracle University
Logo Oracle University
Provider rating: starstar_borderstar_borderstar_borderstar_border 2 Oracle University has an average rating of 2 (out of 1 reviews)

Need more information? Get more details on the site of the provider.

Starting dates and places

There are no known starting dates for this product.

Description

Credit & Collections Configuration is an in-depth look at the Credit & Collection functionality in CC&B through control table set-up, administration, and configuration.

The Credit & Collections subsystem is driven by a series of control tables where all possible responses are defined, and then grouped into collection paths according to the amount and age of debt and other factors.

Time will be spent understanding table-driven values and their impact on the Credit & Collections module. Plug-ins available to customize the Credit and Collections module will also be covered.

On completion of the course, attendees will have configured and tested credit and collection options covering the full li…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Credit & Collections Configuration is an in-depth look at the Credit & Collection functionality in CC&B through control table set-up, administration, and configuration.

The Credit & Collections subsystem is driven by a series of control tables where all possible responses are defined, and then grouped into collection paths according to the amount and age of debt and other factors.

Time will be spent understanding table-driven values and their impact on the Credit & Collections module. Plug-ins available to customize the Credit and Collections module will also be covered.

On completion of the course, attendees will have configured and tested credit and collection options covering the full lifecycle of overdue debt management.

This class is eligible for 14 CPE Credits (14 hours) (U.S. only)

Learn To:
  • Configure Collection Process
  • Configure Field Activities & Credit & Collections
  • Configure Severance Process
  • Manage Overdue Debt
  • Configure Write-off Process

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.


Audience
  • Application Developers
  • Business Analysts
  • Business Intelligence Developer
  • Developer
  • Functional Implementer
  • Project Manager
  • System Analysts
  • Technical Consultant

Course Topics Credit and Collections
  • Determination of an account's overdue debt
  • Understanding the process of how and when the system creates a collection process
  • Understanding how the system cancels a collection process
  • Understanding how the system will ever each service agreement that has overdue debt
  • How and when the system writes off debt

Course Objectives
  • Explain how the system determines an account's debt is overdue
  • Review how and when the system creates a collection process
  • Describe how the system cancels a collection process when the account's debt is reduced
  • Explain how the system will sever each service agreement that has overdue debt, if the collection process doesn't result in a payment
  • Review how and when the system writes off debt

There are no reviews yet.

Share your review

Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.