Customer Care and Billing Overview
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Customer Care and Billing Overview
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Description
This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new users with a rudimentary understanding of the system architecture and business object relationships, core components, user interface system-wide standards and how to perform common day-to-day functional tasks such as maintaining customer information, service requests, metering, fieldwork, billing, payments, and adjustments
Learn To:- Identify the functional areas within the system
- Navigate the Customer Care and Billing User Interface
- Perform queries
- Maintain customer information
- Initiate service requests
- Complete field activities
Audience
- Project Manager
- …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new users with a rudimentary understanding of the system architecture and business object relationships, core components, user interface system-wide standards and how to perform common day-to-day functional tasks such as maintaining customer information, service requests, metering, fieldwork, billing, payments, and adjustments
Learn To:- Identify the functional areas within the system
- Navigate the Customer Care and Billing User Interface
- Perform queries
- Maintain customer information
- Initiate service requests
- Complete field activities
Audience
- Project Manager
- End Users
Course Topics Introduction to Oracle’s Customer Care and Billing Maintaining Customer Information Meters, Meter Reads, and Field Work Financial Transactions: Billing, Payments, and Adjustments
Course Objectives
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