Billing and Revenue Management Billing and Finance 7.5

This course is designed for those in a billing support or revenue assurance role. It teaches you how to use the Billing and Revenue Management tools and applications to support billing and revenue analysis. The Billing and Finance class provides students with information about the tools and applications available for billing support and revenue analysis. Students perform simple custom configurations to demonstrate how the system easily adapts to varying business policies. Students test these scenarios during hands-on labs. The Billing and Finance class gives students a clearer understanding of the product role in areas such as billing, billing configuration options, tools available to manage financial aspects of customer accounts, payments and guiding payments, collections, and general ledger.

Learn To:

• Understand the BRM billing concepts and configuration options
• Use BRM client tools to manage the billing and revenue management aspects of customer accounts
• Manage account receivables, payments, and collections
• Use BRM reports

Audience

• Business Analysts
• Functional Implementer

Course Topics Billing Process Overview

• Describe concepts of billing
• List accounting cycle and billing cycle activities
• Describe bill item objects
• Describe BRM billing scripts

Bill Cycle Management

• Describe the concept of customer segments
• Explain what is bill cycle management
• Describe bill run management and the billing process

Trial Billing

• Discuss the functionality of trial billing and trial invoice
• Describe the process of running trial billing
• View invoices using BRM Invoice Viewer

Billing Options and Process

• Explain what is in-advance billing
• List the benefits of Bill Now
• Explain the delayed billing process
• Explain bill suppression
• Explain the billing process and the effects of rerating
• Explain what is concurrent billing
• Explain the concept of trigger billing
• Explain the invoicing process

A/R Account Activities

• List the different options associated with adjustments
• Explain the dispute and settlement process
• Define bulk adjustments
• Set up and generate corrective bills and invoices
• Describe BRM general ledger (G/L)
• Review BRM tax procedures

BRM Payment Process

• Explain the BRM payment process
• Describe payment incentives
• Explain the concept of payment fees
• Describe how payments enter and exit payment suspense

BRM Collections

• Explain the concept of collections
• Describe how BRM collections process bill units
• Configure a collections scenario
• Explain the roles of collections managers and agents
• Determine how to use Collections Center

Making Corrections

• Explain the rerating process
• Review the process of resolving failed BRM initiated payment transactions
• Describe the payment reversal process
• Discuss the methods of refunding customers

Revenue Analysis

• Explain the concept of revenue assurance
• Explain how audit data is collected during billing and pipeline rating
• Describe the functionality of Revenue Assurance Center
• Describe the concept of suspense management
• Use Suspense Management Center

Reports

• Describe BRM reports
• List the different report packages
• Review the process of running reports
• Describe what are sub-reports

Course Objectives

• Describe the billing process
• Process accounts using BRM bill run management
• Use trial billing to bill accounts
• View trial invoices in BRM Invoice Viewer
• Configure BRM for delayed billing
• Describe the bill suppression process
• Explain the trigger billing process
• Process an account that contains a rollover event
• Describe the BRM taxation process
• Explain the corrective billing and invoicing process