11i Advanced Collections Fundamentals

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11i Advanced Collections Fundamentals

Oracle University
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Description

Oracle Advanced Collections is an e-Business suite offering that provides tools and automation improvements to collectors working in interaction centers or in revenue management/billing departments, and who are responsible for collecting on past due accounts.

Oracle Advanced Collections provides forms-based windows for tasks performed by Collections Agents and Managers; and web pages for setup, advanced delinquency management, and administration of Oracle Advanced Collections. This course provides the information necessary for the Collections Manager, Collections Administrator, and Collector to set up, use, and configure the Oracle Advanced Collections module.

The class covers an overview of…

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Didn't find what you were looking for? See also: Oracle 11i, PL/SQL, Business Administration, MBA (Master of Business Administration), and Leadership.

Oracle Advanced Collections is an e-Business suite offering that provides tools and automation improvements to collectors working in interaction centers or in revenue management/billing departments, and who are responsible for collecting on past due accounts.

Oracle Advanced Collections provides forms-based windows for tasks performed by Collections Agents and Managers; and web pages for setup, advanced delinquency management, and administration of Oracle Advanced Collections. This course provides the information necessary for the Collections Manager, Collections Administrator, and Collector to set up, use, and configure the Oracle Advanced Collections module.

The class covers an overview of the collections industry; details on numerous business flows supported by the solution; information about mandatory and optional e-Business suite modules leveraged by this product.

It also provides an insight into implementation considerations, checklist and verifications of the implementation/setup of mandatory and optional e-Business suite modules leveraged by this product. Hands-on practices and demonstrations are provided that exercise the Collector and Manager functions.

Learn to:
  • Describe the process flows of Oracle Advanced Collections
  • Identify the Oracle Advanced Collections user interface
  • Describe collections management strategies
  • Explain how to use dynamic tables
  • Describe how Collections integrates with other e-Business Suite products
  • Identify how to access delinquency management, and administration procedures

Audience
  • Functional Implementer

Course Topics Introduction to Oracle Advanced Collections
  • Identify Oracle Advanced Collections key features
  • Describe the process flows of Oracle Advanced Collections
  • Describe Collections Management Strategies
  • Describe how Collections integrates with other e-Business Suite products
Overview of Oracle Advanced Collections
  • Identify the Oracle Advanced Collections user interface
  • Describe how to access the Collections window, navigator, and work queue
  • Explain how to use dynamic tables
  • Identify how to access delinquency management, and administration procedures
  • Identify Oracle Advanced Collections reports
Searching
  • Describe the various ways information is accessed in the Oracle Advanced Collections application
Interacting with Customers
  • Describe how to view customer information
  • Identify tabs and describe their function
  • Specify which contact information appears in the Collections window for a customer
Processing Transactions
  • Know where to view transaction data
  • Describe using Bill Presentment Architecture
  • Explain how to process payments
  • Identify how to accept promises to pay
  • Describe how to reverse payments, adjust invoices, and place an invoice in dispute
Managing Later-stage Delinquencies
  • Describe how to recommend and manage litigations and repossessions
  • Describe how to update, review, manage, and a record a bankruptcy
  • Explain how to recommend leasing write-offs
  • Identify how to track costs
Scoring
  • Describe how scoring drives the creation and management of delinquencies
  • Explain how scoring drives the creation of ‘customer’ value
  • Explain how to administer scoring
  • Describe how to create scoring engines
  • Describe how to create scoring components
  • Describe how to use filters in scoring
Strategies
  • Describe how using strategies automates the collections process by creating collections strategies and strategy work items
  • Identify how to create strategy and work item templates
  • Describe how to create or update a strategy filter
  • Explain how to view strategies for a customer
  • Describe the process of changing a strategy
  • Describe how to change work items in a strategy
  • Explain how to review your strategies as a manager
Dunning Plans
  • Describe how to use Dunning Plans
  • Identify the Dunning Plan prerequisites
  • Describe how to run concurrent programs for Dunning Plans
Implementation Related Applications
  • Describe the key implementation set up processes
  • Identify the relationship of various implementation procedures needed to run Oracle Advanced Collections
Implementation Advanced Collections
  • Identify the steps that are required to set up Oracle Advanced Collections
Integration with Oracle Lease Management
  • Describe the procedures used to report and transfer cases that originate in Oracle Lease Management to external parties
  • Identify how to use a strategy to notify and report to a credit bureau
  • Describe how to use a strategy to transfer to an external agency
  • Explain how to manually recall transferred cases
Campaigns
  • Explain how to use Oracle Marketing Online to create collections campaign
  • Explain how to use Oracle Discoverer to create collections segments
  • Explain how to use Oracle Scripting to create collections scripts
  • Use the Collectors Work Queue for media items, such as inbound and outbound campaigns
  • Use Oracle Scripting for guided collections calls

Course Objectives
  • Identify Oracle Advanced Collections key features
  • Describe how to access the Collections window, navigator, and work queue
  • Identify Oracle Advanced Collections reports
  • Describe the various ways information is accessed in the Oracle Advanced Collections application
  • Specify which contact information appears in the Collections window for a customer
  • Explain how to process payments
  • Identify how to track costs
  • Describe how scoring drives the creation and management of delinquencies
  • Describe how using strategies automates the collections process by creating collections strategies and strategy work items
  • Describe how to run concurrent programs for Dunning Plans
  • Identify the relationship of various implementation procedures needed to run Oracle Advanced Collections
  • Identify the steps that are required to set up Oracle Advanced Collections
  • Describe the procedures used to report and transfer cases that originate in Oracle Lease Management to external parties
  • Explain how to use Oracle Marketing Online to create collections campaign

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