ITIL 4 Strategist: Direct, Plan & Improve (including exam!)

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At location, Online
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Starting dates and places

placeAmsterdam, the Netherlands
15 Nov 2021 until 18 Nov 2021
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computer Online: Microsoft Teams or Zoom
15 Nov 2021 until 17 Nov 2021
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Description

ITIL 4 Strategist: Direct, Plan & Improve

The ITIL 4 Strategist: Direct, Plan & Improve training is an interesting follow-up module after you have obtained an ITIL 4 Foundation certificate. If your daily work involves planning, assessing and improving products and services, planning activities, managing organizational changes and/or the link with governance, risk and compliance, then the Direct, Plan & Improve a suitable workout for you.

ITIL 4 Strategist Direct, Plan & Improve DPI course description

The scope of the ITIL 4 Strategist Direct, Plan & Improve DPI training covers the practical skills needed to create a 'learn and improve' organization with a strong and effective strategic di…

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Frequently asked questions

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Didn't find what you were looking for? See also: Lean, Building / Construction, Project Management, Planning, and Six Sigma.

ITIL 4 Strategist: Direct, Plan & Improve

The ITIL 4 Strategist: Direct, Plan & Improve training is an interesting follow-up module after you have obtained an ITIL 4 Foundation certificate. If your daily work involves planning, assessing and improving products and services, planning activities, managing organizational changes and/or the link with governance, risk and compliance, then the Direct, Plan & Improve a suitable workout for you.

ITIL 4 Strategist Direct, Plan & Improve DPI course description

The scope of the ITIL 4 Strategist Direct, Plan & Improve DPI training covers the practical skills needed to create a 'learn and improve' organization with a strong and effective strategic direction.
Attention is paid to the influence and impact of Agile and Lean ways of working and how these can be used to the benefit of an organization.
As planning and continuous improvement are universal competences, this module / certification is part of both ITIL Managing Professional and ITIL Strategic Leader.

ITIL 4 Strategist Direct, Plan & Improve DPI Topics

  • The key concepts of direct, plan & improve
  • The scope of what is to be directed and/or planned, and how to use key principles and methods of direction and planning in that context
  • The role of governance, risk and compliance (GRC) and how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of continual improvement for all types of improvements
  • How to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • How to direct, plan and improve value streams and practices

ITIL 4 Strategist Direct, Plan & Improve DPI target audience

IT service management professionals, especially managers at all levels, and those involved in continuous service improvement.

ITIL 4 Strategist Direct, Plan & Improve DPI requirements

To be able to take the ITIL 4 Strategist Direct Plan and Improve exam, you must be in possession of the ITIL® 4 Foundation certificate. In addition, you must complete the ITIL 4 Strategist Direct Plan and Improve training at an accredited training institute.

ITIL 4 Strategist Direct, Plan & Improve DPI trainingduur

The ITIL 4 Strategist: Direct, Plan & Improve DPI course lasts 3 days.

ITIL 4 Strategist Direct, Plan & Improve training duration

ITIL 4 Strategist DPI day 1:

  • The key concepts of direct, plan & improve
  • The scope of what is to be directed and/or planned
  • The role of governance, risk and compliance

ITIL 4 Strategist DPI day 2:

  • The key principles and methods of continual improvement
    for all types of improvements
  • The key principles and methods of communication and organizational change management to DPI
  • The key principles and methods of measurement and reporting in DPI

ITIL 4 Strategist DPI day 3:

  • How to direct, plan and improve value streams and practices
  • Exam preparation, mock exam, and exam

Exam details

90 minutes, 40 multiple choice questions. Passes 28/40 - 70% The exam is included in the course fee.

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