ITIL ® 4 Strategist: Direct, Plan and Improve (DPI) - Online Classroom (exam included)

ITIL ® 4 Strategist: Direct, Plan and Improve (DPI) - Online Classroom (exam included)

ITIL® 4 Strategist: Direct, Plan & Improve provides IT professionals with the practical skills required to create a "learning and improving" IT organization with a strong and effective strategic focus. The module covers the impact and effect of Agile and Lean working methods and how they can be utilized to an organization's advantage. It provides a practical and strategic method for planning and implementing continuous improvement with the necessary agility.

Key Features

• Course and material are available in English
• Intermediate level for professional
• 3-days (8 hours per day) Accredited course with an authorized ITIL® 4 trainer.
• Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
• 21 hours recommended study time
• Downloadable PDF documents with detailed content for each lesson.
• 1 exam voucher valid for 1 year. Online exam scheduled anytime
• ITIL® 4 Strategist: Direct, Plan & Improve certificate of completion.

Learning Objectives

When you complete this course, you will be able to accomplish the following:

• to manage the governance, planning and improvement of any improvement identified from its context
• Be able to create business cases to make their idea clear and communicable in their context
• Understanding the importance of stakeholder communication and managing resistance to change
• Be able to use the principles and methods of the Service Value System to help the organisation improve itself, its services and its customers and partners
• Be able to manage and plan organisational improvements through structured change management

Prerequisites

• Passed the ITIL 4 Foundation examination
• Attended an accredited training course for this module

Target Audience

This module is ideal for IT leaders, managers, and practitioners involved in strategy, planning, and improvement activities, as well as anyone looking to enhance their ability to deliver value through structured and adaptable processes. Earning the ITIL 4 DPI certification helps professionals lead and implement change, improve service quality, and align IT efforts with broader business objectives

• ITSM managers
• ITSM practitioners managing IT-enabled products and services
• Existing ITIL qualification holders wishing to expand their knowledge

Exam Details

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package

Certification exam

• Degree name: ITIL® 4 Strategist: Direct, Plan & Improve
• Language of examination: English
• Format: Multiple Choice Questions - Online
• Number of questions: 40
• Pass result: 28 points required for pass result (out of 40 available) - 70%.
• Duration: 90 minutes

Course Outline

Course 1:Course Introduction

Course 2: Key Concepts of DPI

• 2.01 Key Concepts of Direct, Plan, and Improve (DPI)
• 2.02 Direction
• 2.03 Policies and Guidelines
• 2.04 Risks and Controls
• 2.05 Planning
• 2.06 Improvement
• 2.07 Governance, Compliance, and Management
• 2.08 Applying the Guiding Principles
• 2.09 Operational Model
• 2.10 Value, Outcomes, Costs, and Risks
• 2.11 Key Takeaways

Course 3: Key Principles and Methods of Direction and Planning

• 3.01 Key Principles and Methods of Direction and Planning
• 3.02 Strategy and Cascading Goals and Requirements
• 3.03 Define Effective Policies, Controls, and Guidelines
• 3.04 Effective Controls
• 3.05 Effective Guidelines
• 3.06 Decision-Making at the Right Level
• 3.07 Key Takeaways

Course 4: Governance, Risk, and Compliance

• 4.01 Governance, Risk, and Compliance
• 4.02 Structures and Methods for Decision Making
• 4.03 Governance of Service Provider
• 4.04 Role of Risk Management
• 4.05 Key Takeaways

Course 5: Continual Improvement

• 5.01 Continual Improvement
• 5.02 Continual Improvement Culture
• 5.03 Continual Improvement in Organization
• 5.04 The Continual Improvement Model
• 5.05 Step One: What Is the Vision?
• 5.06 Step Two: Where Are We Now?
• 5.07 Step Three: Where Do We Want to Be?
• 5.08 Step Four: How Do We Get There?
• 5.09 Creating an Action Plan
• 5.10 Step Five: Take Action?
• 5.11 Step Six: Did We Get There?
• 5.12 Step Seven: How Do We Keep the Momentum Going?
• 5.13 Measurement and Reporting in Continual Improvement
• 5.14 Assessments
• 5.15 Gap Analysis
• 5.16 SWOT Analysis
• 5.17 Change Readiness Analysis
• 5.18 Customer or User Satisfaction Analysis
• 5.19 SLA Achievement Analysis
• 5.20 Benchmarking
• 5.21 Maturity Assessment
• 5.22 Business Case
• 5.23 Building a Business Case
• 5.24 Communicating and Advocating for a Business Case
• 5.25 Key Takeaways

Course 6: Communication and Organizational Change Management

• 6.01 Communication and Organizational Change Management
• 6.02 Communications Principles
• 6.03 Communication Is a Two-Way Process
• 6.04 We Communicate All the Time
• 6.05 Timing and Frequency Matter
• 6.06 No Single Method of Communication Works for Everyone
• 6.07 The Message Is in the Medium
• 6.08 Communication Methods and Media
• 6.09 Examples of Communication Methods
• 6.10 Defining and Establishing Feedback Channels
• 6.11 Identifying and Communicating with Stakeholders
• 6.12 Stakeholder Mapping
• 6.13 Understanding Stakeholders
• 6.14 Basics of Organizational Change Management (OCM)
• 6.15 Essentials for Successful Improvement
• 6.16 OCM Throughout Direction, Planning, and Improvement
• 6.17 Establishing Effective Interfaces across the Value Chain
• 6.18 Key Takeaways

Lesson 7: Measurement and Reporting

• 7.01 Measurement and Reporting
• 7.02 Basics of Measurement and Reporting
• 7.03 Key Concepts of Measurement and Reporting
• 7.04 Defining and Using Measurement and Reporting
• 7.05 Reasons for Measuring
• 7.06 Types of Measurement
• 7.07 Relationship between Measurement and Behavior
• 7.08 Measurement Cascades and Hierarchies
• 7.09 Balanced Scorecard
• 7.10 Success Factors and KPIs
• 7.11 Key Takeaways

Course 8: Value Streams and Practices

• 8.01 Value Streams and Practices
• 8.02 Value Stream Mapping
• 8.03 Developing a Value Stream Map
• 8.04 Types of Waste
• 8.05 Increasing the Detail in Value Stream Maps
• 8.06 Measurement and the Four Dimensions
• 8.07 Measurement of Partners and Suppliers
• 8.08 Measurement of Value Stream and Processes
• 8.09 Process Metrics
• 8.10 Value Stream and Processes in the SVS
• 8.11 Relationship between Value Streams and Practices
• 8.12 Relationship between Value Streams and Processes
• 8.13 Designing a Workflow
• 8.14 Workflow Metrics
• 8.15 Key Takeaways

When is the classroom schedule?

Depending on the starting dates, our classroom courses are consecutively held from 10 am - 6 pm (CET) with lunch breaks in between

Will missing a live class affect my ability to complete the course?

Yes, you may be subject to not getting the exam voucher if you don't attend a class. Therefore, it's better always to let us know at least 2 weeks in advance if you require any rescheduling requests.

*note that reschedule request is not always given depending on the situation