WFM Scheduling Training (2-daags)

Elevate Your WFM Scheduling Skills

Are you a Planner or Scheduler looking to enhance your knowledge and skills at your contact center? Take advantage of our scheduling training! Led by one of our experts, this event offers a unique blend of advanced, science-backed strategies and an opportunity to connect with peers. Don’t miss out on this chance to elevate your expertise and network with industry professionals.

Program Overview

This 2-day training program is designed for professionals with Workforce Management (WFM) experience who wish to deepen their understanding of scheduling. By the end of this course, participants will gain a thorough understanding of scheduling software logic, learn to assess the quality of schedules, and provide actionable advice to enhance scheduling efficiency. 

Key Components:

• The role of the scheduler within the WFM cycle
• Tasks and responsibilities of the scheduler
• Core WFM concepts and definitions
• Tools and information required for effective scheduling
• Scheduling with Excel Solver
• Analysis of planning scenarios
• Shrinkage and scheduling inefficiency

Training Days:

• June 4, 2026
• June 11, 2026

The trainer is Dutch, and participants can attend in person or online. In person sessions take place in Amstelveen or Zeist, or at a location agreed based on participant preferences and circumstances.

Duration and Fees:

• 2 days
• €1,975 (excl. VAT)

Registration

This training is delivered online via Google Meet. If you would prefer the training to take place on location, this may be arranged on request. Please contact us to discuss the available options.

We invite you to join this comprehensive training programme and enhance your forecasting expertise. Feel free to reach out if you would like further details. We look forward to supporting your professional development in WFM.