TQUK Health & Social Care Level 3 Diploma Course

Unit 1: The role of the health & social care worker

Understand working relationships in health and social care
Be able to work in ways that are agreed with the employer
Be able to work in partnership with others 

Unit 2: Promote communication in health and social care settings

Understand why effective communication is important in the work setting
Be able to meet the communication and language needs, wishes and preferences of individuals
Be able to overcome barriers to communication
Be able to apply principles and practices relating to confidentiality.

Unit 3: Support Individuals with specific communication needs

Understand specific communication needs and factors affecting them.
Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them
Be able to interact with individuals using their preferred communication
Be able to promote communication between individuals and others
Know how to support the use of communication, technology and aids.
Be able to review an individual’s communication needs and the support provided to address them.

Unit 4: Implement person centred approaches in health & social care

Understand the importance of diversity, equality and inclusion
Be able to work in an inclusive way
Be able to promote diversity, equality and inclusion

Unit 5: Principles of safeguarding and protection in health & social care

Know how to recognise signs of abuse
Know how to respond to suspected or alleged abuse
Understand the national and local context of safeguarding and protection from abuse
Understand ways to reduce the likelihood of abuse
Know how to recognise and report unsafe practices 

Unit 6: Principles for implementing duty of care in health and social care settings

Understand how duty of care contributes to safe practice
Know how to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
Know how to respond to complaints 

Unit 7: The principles of infection prevention and control

Understand roles and responsibilities in the prevention and control of infection.
Understand legislation and policies relating to prevention and control of infections
Understand systems and procedures relating to the prevention and control of infection.
Understand the importance of risk assessment in relation to the prevention and control of infection.
Understand the importance of using personal protective equipment (PPE) in the prevention and control of infection. Understand the importance of good personal hygiene in the prevention and control of infection.

Unit 8: Causes & spread of infection

Understand the causes of infection.
Understand the transmission of infection 

Unit 9: Cleaning, decontamination and waste management

Understand how to maintain a clean environment to prevent the spread of infection.
Understand the principles and steps of the decontamination process
Understand the importance of good waste management practice in the prevention of the spread of infection.

Unit 10: Move & position individuals in accordance with their plan of care

Understand anatomy and physiology in relation to moving and positioning individuals
Understand legislation and agreed ways of working when moving and positioning individuals
Be able to minimise risk before moving and positioning individuals
Be able to prepare individuals before moving and positioning
Be able to move and position an individual
Know when to seek advice from and/or involve others when moving and positioning an individual 

Unit 11 & 12: Support use of medication in local care settings

Unit 11:

Understand the legislative framework for the use of medication in social care settings
Know about common types of medication and their use
Understand roles and responsibilities in the use of medication in social care settings
Understand techniques for administering medication
Be able to receive, store and dispose of medication supplies safely
Know how to promote the rights of the individual when managing medication
Be able to support use of medication
Be able to record and report on use of medication

Unit 12:

Understand the importance of taking risks in everyday life
Understand the importance of a positive, person-centred approach to risk assessment
Understand the legal and policy framework underpinning an individual’s right to make decisions to take risks
Be able to support individuals to make decisions about risks
Be able to support individuals to take risks
Understand duty of care in relation to supporting risk-taking

Unit 13 & 14: Engage in personal development in health and social care settings

Unit 13: 

Understand what is required for competence in own work role
Be able to reflect on practice
Be able to evaluate own performance
Be able to agree a personal development plan
Be able to use learning opportunities and reflective practice to contribute to personal development.

Unit 14: 

Understand the application of person-centred approaches in health and social care
Be able to work in a person-centred way
Be able to establish consent when providing care or support
Be able to implement and promote active participation
Be able to support the individual’s right to make choices
Be able to promote an individual’s well-being
Understand the role of risk assessment in enabling a person-centred approach

Unit 15: Promote and implement health and safety in health and social care settings

Understand own responsibilities and the responsibilities of others relating to health and safety
Be able to carry out own responsibilities for health and safety
Understand procedures for responding to accidents and sudden illness
Be able to reduce the spread of infection
Be able to move and handle equipment and other objects safely
Be able to handle hazardous substances and materials
Be able to promote fire safety in the work setting
Be able to implement security

Unit 16 & 17: Promote good practice in handling of information in health and social care settings

Unit 16: 

Understand requirements for handling of information in health and social care settings
Be able to implement good practice in handling information
Be able to support others to handle information. 

Unit 17:

Understand factors that influence individuals’ access to services and facilities
Be able to support individuals to select services and facilities
Be able to support individuals to access and use services and facilities
Be able to support individuals to review their access to, and use of, services and facilities.

Unit 18: Principles of supporting individuals to maintain personal hygiene

Understand the importance of good personal hygiene Know how to encourage an individual to maintain personal hygiene Know how to support an individual to maintain personal hygiene Understand when poor hygiene may be an indicator of other underlying personal issues