Alternatives for Handling Difficult Customers

Unfortunately it is not possible to request a brochure for this training. Here you will find some alternatives for "Handling Difficult Customers" by Stone River eLearning LLC. We hope we helped you to continue your search for training information.

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Online Designing the 9+ Customer Experience Course

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A self-paced online course with 12 in-depth video lessons This course teaches you the behavioural psychology behind exceptional customer ex…

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Providing Legendary Customer Service

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Do you truly understand how to provide great customer service? In this audio-only course from customer service expert Elaine Harris, she de…

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Customer Service: Winning Back a Lost Customer (2016)

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Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a…

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Building Customer Loyalty (2014)

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Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best…

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Building Customer Loyalty

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Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. …

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Winning Back a Lost Customer

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It can be frustrating to lose a customer, especially when you’ve spent a significant amount of time, money, and energy acquiring them. Bu…

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InfoPath 2007 Essential Training

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Demonstrates how Microsoft's solution, InfoPath, can be used to create custom forms and deliver them via email or web sites.Gathering accur…

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Talking to Customers

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For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to them!) are critical to…

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InfoPath 2007 Essential Training

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Gathering accurate information from employees, clients, and customers has always been an important factor in maintaining a successful busin…

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How to Handle Conflict and Escalations Before They Turn Legal

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Did you know you have the power to fix customer service problems before they ever stand the chance of turning legal? In this course, join i…

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Top 10 Marketing Challenges

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Marketing is tricky business. Relationships need to be managed with clients, salespeople, and customers. Prices and contracts must be negot…

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Customer Service and Support During Economic Downturns

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Financial fallouts send shock waves through your customer base. The individuals seeking out your business will likely feel uncertain, fearf…

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Customer Experience Strategy: Build a Customer-Centric Culture

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If you want employees to deliver a great customer experience, it’s important to build a customer-centric culture around them. In this cou…

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Account Management

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The perfect training to learn how to build a strong customer relationship and use it successfully. Account Management is essential for busi…

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Writing Customer Service Emails

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You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing…