Online Designing the 9+ Customer Experience Course
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Online Designing the 9+ Customer Experience Course
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Description
Europe's no.1 Behavioural Design Academy to master the latest know-how in behavioural design in combination with AI. Learn to influence minds and change behaviour. In a world where AI takes over more and more tasks, one skill makes you irreplaceable: understanding human behaviour. Of customers, employees, stakeholders, users or citizens. Combine that knowledge with AI and you become unstoppable.
A self-paced online course with 12 in-depth video lessons This course teaches you the behavioural psychology behind exceptional customer experiences, why customers choose one business over another, what creates lasting loyalty, and how to design irresistible experiences that customers can't help but recommend.
- Design customer experiences based on how people actually think and decide
- Map the psychological forces that drive or block customer behaviour
- Identify the exact moments in your customer journey where you're losing people
- Remove the invisible barriers that silently stop customers from buying, signing up, or coming back
- Turn satisfied customers into passionate advocat…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Europe's no.1 Behavioural Design Academy to master the latest know-how in behavioural design in combination with AI. Learn to influence minds and change behaviour. In a world where AI takes over more and more tasks, one skill makes you irreplaceable: understanding human behaviour. Of customers, employees, stakeholders, users or citizens. Combine that knowledge with AI and you become unstoppable.
A self-paced online course with 12 in-depth video lessons This
course teaches you the behavioural psychology behind exceptional
customer experiences, why customers choose one business over
another, what creates lasting loyalty, and how to design
irresistible experiences that customers can't help but
recommend.
- Design customer experiences based on how people actually think and decide
- Map the psychological forces that drive or block customer behaviour
- Identify the exact moments in your customer journey where you're losing people
- Remove the invisible barriers that silently stop customers from buying, signing up, or coming back
- Turn satisfied customers into passionate advocates
Customer Experience Managers
who need to move beyond satisfaction surveys to drive real behavioural change
Product Owners & Account Managers
designing user experiences that convert prospects into loyal customers
CX Professionals
tired of improving metrics without creating experiences customers actually love and recommend
Marketing Leaders
responsible for customer loyalty that goes beyond promotions and price competition
Service Managers
struggling to create memorable moments despite training teams on best practices and standard procedures
Business Owners
who need customers to choose them over competitors without competing purely on price or features
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.