Dealing With Difficult Situations

Dealing With Difficult Situations overview:

Touchy topics, problem people, sticky situations—we’ve all encountered challenges like these and felt flustered and unsure about what to say or do. Yet there are those individuals who don’t stammer or get upset—they keep their cool and smoothly sail through the most difficult situations. Wondering how these “diplomats” do it? This audio conference will answer the question.

You’ll feel confident and on top of challenging situations once you put these tips, secrets and skills to work. Learn how to deal with people when they’re at their worst, find solutions without blaming anyone, avoid saying things you’ll regret, stay unconditionally neutral when involved in other people’s conflicts and much more. Enroll in this audio conference and learn how to think on your feet, maintain control, know what to say in tough situations—and take your communication skills and career to the next level.

Here’s a preview of all that you’ll learn:

• Where do most problems come from?
• Tips on understanding and communicating effectively with different personality types
• Sure-fire ways to prevent or reduce defensive behavior
• Handling other people’s conflicts without getting caught in the crossfire
• How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
• “We’re in this together” … how to turn tough cases into team players
• When things get out of hand—techniques for defusing tense or explosive situations
• Getting to win/win solutions—there’s no reason to have any “losers” in your company anymore