SAP Solution Manager: Incident Management

Product type
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

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Description

Goals

  • Explain how the SAP Solution Manager supports Application & IT Support
  • Shows the service desk workflow
  • Gives an overview regarding additional functionalities like Interaction Center Web Client, reporting, integration of 3rd-party help desks

Audience

  • SAP Solution Manager Technical Consultants
  • Customer Support Organizations

Prerequisites

Essential
  • SM010 Solution Manager Overview * Recommended
  • SM100 SAP Solution Manager for Operations of SAP Solutions

Course based on software release

  • Solution Manager 4.0

Content

  • Problem Message Creation
  • Message Processing
  • Creating Attachments
  • Forwarding Messages to SAP
  • Maintaining Service Connections
  • Notes Database and Solution Database

Popul…

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Goals

  • Explain how the SAP Solution Manager supports Application & IT Support
  • Shows the service desk workflow
  • Gives an overview regarding additional functionalities like Interaction Center Web Client, reporting, integration of 3rd-party help desks

Audience

  • SAP Solution Manager Technical Consultants
  • Customer Support Organizations

Prerequisites

Essential
  • SM010 Solution Manager Overview * Recommended
  • SM100 SAP Solution Manager for Operations of SAP Solutions

Course based on software release

  • Solution Manager 4.0

Content

  • Problem Message Creation
  • Message Processing
  • Creating Attachments
  • Forwarding Messages to SAP
  • Maintaining Service Connections
  • Notes Database and Solution Database

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.