Managing Oracle Knowledge Content Rel 8.2

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Managing Oracle Knowledge Content Rel 8.2

Oracle University
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Description

Managing Knowledge Content with Oracle Knowledge is designed to give knowledge and content managers a solid understanding of how to implement, use and manage knowledge and content creation with Oracle Knowledge Information Manager.

Managing Knowledge Content with Oracle Knowledge begins with a refresher overview of the Oracle Knowledge Solution. Participants then build a knowledge management solution that includes repositories, users and user groups, workflows, and discussion boards. After building their solution, participants switch roles from knowledge managers to knowledge creators and consumers. In this section, participants will create content and perform the workflow tasks they defined…

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Didn't find what you were looking for? See also: Knowledge Management, Oracle, CompTIA A+ / Network+ / Security+, IT Security, and Retail (Management).

Managing Knowledge Content with Oracle Knowledge is designed to give knowledge and content managers a solid understanding of how to implement, use and manage knowledge and content creation with Oracle Knowledge Information Manager.

Managing Knowledge Content with Oracle Knowledge begins with a refresher overview of the Oracle Knowledge Solution. Participants then build a knowledge management solution that includes repositories, users and user groups, workflows, and discussion boards. After building their solution, participants switch roles from knowledge managers to knowledge creators and consumers. In this section, participants will create content and perform the workflow tasks they defined in the previous section.

Learn To:
  • Explain knowledge management roles and the tasks they perform in a successful Oracle Knowledge Information Manager implementation
  • Define and create the components of an Information Manager implementation
  • Perform content creation, content reviews and other tasks within a defined workflow

Audience
  • Business Analysts
  • Project Manager
  • Support Engineer

Course Topics Information Center and Discussions Working with Content
  • Information Manager
  • Managing Recommendations
  • Translations
Managing Access to Knowledge Content
  • Web Users
  • Users & Security
  • Web Roles
Configuring your Solution
  • Facets
  • Categories
  • Content Channel
  • Console Roles
  • Workflow
  • Skills-based Task Routing
  • Views
Additional Components
  • Dataforms
  • Ratings
  • Data Lists
  • Replacement Tokens
  • InQuira Discussions

Course Objectives
  • Learn to search for and request knowledge content
  • Learn to submit feedback and ratings
  • Create and respond to discussion topics
  • Use of discussion boards
  • Introduce and discuss console roles and workflows
  • Create and publish knowledge content
  • Write content in Information Center
  • Manage knowledge content recommendation
  • Discuss how to translate knowledge content
  • Understand User Groups and Security Roles to manage access to content
  • Manage categories and channels
  • Manage console roles and console users
  • Manage workflows and workflow conditions
  • Learn how to configure skills-based task routing
  • Manage discussion boards
  • Learn how to add data lists to channel schema

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