SAP POS Support Desk Workshop

Goals

• Discover workarounds to provide a quick fix to maintain store operations.
• Receive “real world” solutions to typical and challenging hardware/software issues.
• Use systematic approaches and tools to quickly pinpoint and resolve software issues.

Audience

• Technical support consultants who need to maintain a trouble free SAP POS store level environment.
• Technical consultants who are responsible for maintaining SAP POS testing and production systems at the corporate level.

Prerequisites

• IRT720 SAP POS Technical Details

• None

Course based on software release

• Xpress Server Database 2.1
• Electronic Journal Database 2.1
• Xpress Server 2.1
• Electronic Journal Viewer 2.1
• Store Manager 2.1
• Point of Sale 2.1
• Store Configurator 2.1
• Sybase SQL Adapative Server 9.0

Content

• Section 1 - Overview of the SAP POS Product Suite.
• • Investing the Point of Sale application
  • Open process available via POS
  • Use Manager Codes to maintain store systems
  • Use Manager Codes to resolve hardware and software issues
  • Closing process via POS and potential closing issues
• Section 2 - Investigating the Store Manager application
• • Opening process via the Store Manager and potential opening issues
  • Monitor Terminals – as an investigative tool
  • EJV – how journals are processed and use as an audit tool
  • Cash Management – investigating balancing/reconciling issues and resolution
  • Closing process and potential closing issues
• Section 3 - Incorporate the Xpress Server console window in the troubleshooting process
• Section 4 - Theorizing solutions for real world software issue scenarios
• Section 5 - Hands On Troubleshooting
• • Resolving challenging software and hardware issues

Notes

• SAP POS Support is the cornerstone for maintaining and reducing a trouble free store environment. Participants will practice “real world” hands on troubleshooting skills on both the SAP POS product suite software and retail hardware (if provided).
• We recommend IRT720 + IRT740 for Help Desk Training.
• Program can be held at SAP corporate offices or client site location.

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