Online Knowledge Product SAP CRM 4.0

Goals

• Describe the SAP CRM 4.0 functionality
• Describe the SAP CRM 4.0 technology
• Plan your SAP CRM 4.0 implementation project
• Implement SAP CRM 4.0

Audience

• CRM Solution Consultants
• CRM Technology Consultants
• CRM Development Consultants
• CRM Project Managers
• CRM Project Team Members
• Customer IT

Prerequisites

• SAP CRM 3.1 knowledge in the respective functional areas
• SAP CRM Technology 3.1 knowledge

• Project experience
• SAP CRM 3.0 certification in the respective functional areas

Content

• This Online Knowledge Product contains the official SAP new-release knowledge for SAP CRM 4.0 and makes it available for access anywhere and anytime. It is role-based and prioritized to provide the most convenient and efficient learning experience. The Online Knowledge Product consists of 13 separate Learning Maps for the following application & technical areas: Marketing, Sales, Service, Analytics, Interaction Center, E- Commerce, Channel Management, Mobile Sales & Service, Application Services, Manufacturing Industries, Services industries as well as for CRM4.0 Technology & Development and technical administration. Each Learning Map contains a variety of learning objects, such as recorded expert presentations, interactive tutorials and simulations, documentation, and self-tests. In addition to the Online Knowledge Product, Live Expert Sessions can be offered. The student has the opportunity to attend these sessions online without the need to travel. The focus of the Live Expert Sessions is to clarify open topics about SAP CRM 4.0.

Notes

• Online Knowledge Products are offered in English

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