Introduction to SAP Solution Manager

No service desk runs efficiently without proper oversight. Service desk managers are key to effective tech support teams—and industry-pro…

Seminarziel Aufgrund der begrenzten Ressourcen, der Verfügbarkeit und des Mangels an Mitarbeitenden, die bestimmte Qualifikationen erfüllen…

Project teams are starting to head back into the office. With team members returning at different times—and with their own unique concern…

When you begin to manage people, organizing your time reaches a whole new level of complexity—team members may need more time with you th…

Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increas…

There are many drivers for service desk modernization, such as new focus on the customer experience, new tools and channels, and the need f…

System Center 2016 Service Manager (SM) offers an integrated platform that can help IT administrators and help desk technicians implement, …

Trust is the foundation of teamwork and collaboration. When team members trust each other, there’s less friction, which makes it easier t…

Explore leading techniques for understanding the personality traits of team members, and for managing the development of teams. Instructor …

Change Management course has been designed to provide Change Leaders running organizational projects with the tools and skills to initiate …