ERP Integration: Enterprise Asset Management, Customer Service Program & Project Management
- Product type
ERP Integration: Enterprise Asset Management, Customer Service Program & Project Management
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Description
Goals
- List the organizational levels used in Enterprise Asset Management (EAM) Define the various organizational units in EAM Define maintenance work centers and their role and functions in EAM and
- Customer Service
- Identify and perform the phases of the Corrective Maintenance process
- Understand the tools involved in analyzing maintenance history
- Process reports using the Plant Maintenance Information System
- Identify and perform the phases of the Customer Service Order business process
- Identify the integrations points with other SAP ERP modules
Audience
- Customers and consultants who are new to SAP ERP Enterprise Asset Management
Content
- Organizational levels in Plant Maintenance and Cu…
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Goals
- List the organizational levels used in Enterprise Asset Management (EAM) Define the various organizational units in EAM Define maintenance work centers and their role and functions in EAM and
- Customer Service
- Identify and perform the phases of the Corrective Maintenance process
- Understand the tools involved in analyzing maintenance history
- Process reports using the Plant Maintenance Information System
- Identify and perform the phases of the Customer Service Order business process
- Identify the integrations points with other SAP ERP modules
Audience
- Customers and consultants who are new to SAP ERP Enterprise Asset Management
Content
- Organizational levels in Plant Maintenance and Customer Service
- Technical Objects: Functional Locations, Equipment and Bills of Material
- Preventative Maintenance Processing
- Reporting and analysis
- Service order processing
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