ERP Integration: Enterprise Asset Management, Customer Service Program & Project Management

This course gives an introduction to the profile management features provided by the new Manage Profiles business process and the self serv…

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1. This …

This JD Edwards Sales Order Management course explores how to perform common tasks related to the JD Edwards EnterpriseOne Sales Order Mana…

Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's…

If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. Bu…

Fast-evolving customer expectations, emerging service channels, hybrid work arrangements, and the multifaceted nature of delivering service…

Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emergi…

This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new user…

This class is comprised of 8.11 materials but is, however, run on a 9.0 environment. While the environment is 9.0, the course is still 8.11…

Providing customer service excellence is what will keep your customers coming back.Customer service excellence will give you the competitiv…