CRM Interaction Center WebClient

Product type
E-learning

CRM Interaction Center WebClient

$1,524.79warning
  • VAT: excluding VAT
  • Price completeness: There could be additional costs like study material or lunch costs.
/E-learning
SAP Training
Get alternatives
Logo SAP Training
Provider rating: starstarstarstar_halfstar_border 6.5 SAP Training has an average rating of 6.5 (out of 2 reviews)

Need more information? Get more details on the site of the provider.

Get alternatives
Description

Goals

  • o Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

Audience

  • o Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient o SAP consultants and partners o Customers who work with the SAP CRM Interaction Center WebClient

Prerequisites

Essential
  • • Essential o SAPCRM Overview of the SAP CRM solution o CR580 SAP CRM User Interface Recommended o Knowledge of SAP CRM processes o CR100 SAP CRM Customizing Fundamentals

Course based on software release

  • o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6

Cont…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Didn't find what you were looking for? See also: Enterprise Resource Planning (ERP), Logistics, Interaction Design, Usability, and User Experience.

Goals

  • o Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

Audience

  • o Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient o SAP consultants and partners o Customers who work with the SAP CRM Interaction Center WebClient

Prerequisites

Essential
  • • Essential o SAPCRM Overview of the SAP CRM solution o CR580 SAP CRM User Interface Recommended o Knowledge of SAP CRM processes o CR100 SAP CRM Customizing Fundamentals

Course based on software release

  • o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6

Content

  • o IC Agent functions o IC Marketing and Sales o IC Service o IC Web Client Functions and Profiles o Communication Architecture o Agent Inbox o Rule Modeler o Category Modeler o IC Manager functions

Popular tags

No tags submitted for this course yet

There are no reviews yet.
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.