CRM - Fundamentals I

Product type
E-learning

CRM - Fundamentals I

$2,541.32warning
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SAP Training
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Description

Goals

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Audience

  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites

Essential
  • Basic business knowledge of CRM processes and concepts
Recommended
  • Knowledge of SAP ERP sales business processes; for example:
  • TSCM60 Order Fulfillment I or
  • SCM600 Business Processes in Sales Order Management

Course based on software release

  • SAP CRM 7.0 EHP1
  • SAP ERP Central Component 6.0 EHP5

Content

  • Overview of the SAP CRM application:
    • Fundamentals and architecture
    • Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center…

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Frequently asked questions

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Didn't find what you were looking for? See also: Account Management, Relationship Management, Enterprise Resource Planning (ERP), CompTIA A+ / Network+ / Security+, and Persuasion & Influencing.

Goals

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Audience

  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites

Essential
  • Basic business knowledge of CRM processes and concepts
Recommended
  • Knowledge of SAP ERP sales business processes; for example:
  • TSCM60 Order Fulfillment I or
  • SCM600 Business Processes in Sales Order Management

Course based on software release

  • SAP CRM 7.0 EHP1
  • SAP ERP Central Component 6.0 EHP5

Content

  • Overview of the SAP CRM application:
    • Fundamentals and architecture
    • Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation)
  • Customizing fundamentals for CRM - CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.