CRM Customizing Fundamentals
- Product type
CRM Customizing Fundamentals
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Description
Goals
- o This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.
Prerequisites
Essential- • Essential o SAPCRM Overview of the SAP CRM solution Recommended o SCM600 Business Processes in Sales Order Management
Course based on software release
- o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6
Content
- o CRM basic data: § Account Management § Organizational model § Product master § Customizing settings for each object o CRM business transactions § Overview of generic functions in business transactions § Activity management § Cu…
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Goals
- o This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.
Prerequisites
Essential- • Essential o SAPCRM Overview of the SAP CRM solution Recommended o SCM600 Business Processes in Sales Order Management
Course based on software release
- o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6
Content
- o CRM basic data: § Account Management § Organizational model § Product master § Customizing settings for each object o CRM business transactions § Overview of generic functions in business transactions § Activity management § Customizing for these objects o Process control and determination § Partner determination § Actions § Overview of pricing in CRM o CRM Billing o Basics concepts of CRM middleware o Introduction to the CRM WebClient User Interface
Notes
- o This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.
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