Email Negotiations

“You’ve got mail!” This cheerful little greeting isn’t just for pictures of the grandkids anymore. The rapid-fire pace of business these days is squeezing a lot of business into your IN box. Everyone is multi-tasking, taking advantage of every type of communication platform to conduct as much business as possible, as fast as possible. However, the dynamics for doing business over email are much different than when face-to-face, or even when you are on the phone with someone. There is plenty of money to be made through cyberspace, but you have to know the rules.

That’s why we have developed this powerful, half-day Email Negotiations seminar. It is easy to get sloppy in cyberspace, and such ignorance and carelessness can cost you big money. During this fast-paced interactive course, we show you how to apply the basics of negotiation theory to the email format. Through small-group activities, role-plays and personal coaching, you will actually practice new skills while you are learning them, to give you the confidence you need when you put them to work in the real world.

Seminar Objectives:

Participants in the Email Negotiations seminar will learn to:

• Recognize and neutralize negotiation tactics
• Control online negotiations by managing the direction of the questioning process
• Deflect questions that could get the negotiation off track
• Establish common ground in the negotiations.
• Never give a concession without getting a concession in exchange (never).
• How to nuance the tone of your writing to achieve a calm, powerful position
• Properly use necessary online documents and outlines to legitimately overcome objections.
• Use a focused vocabulary to avoid confusion and enhance communication
• Prepare a principled negotiation outline by using a simple, but highly effective format.