Communicating Across Departments

“What we have here is a failure to communicate.” This quote from the classic Paul Newman film, Cool Hand Luke, was given right after the hero was beaten up by a couple of thugs. There are days in some offices when interactions in the workplace turn out more or less the same way – an inability to communicate effectively results in some people feeling like they have been victimized.

The failure to communicate is at the heart of most workplace confusion and conflict. This in turns leads to employee dissatisfaction, poor productivity and increased staff turnover. Most of the time, such situations can be significantly improved by applying the skills we teach in our one-day Communicating Across Departments seminar. Through the use of small group and team activities, as well as video taped role plays, participants will develop important new communication skills, as well as gain understanding and respect for diverse personality types within the group.

Seminar Objectives:

Participants in the Communicating Across Departments training seminar will learn to:

• Increase awareness and understanding of different personality types
• Identify diversity-related business issues for their organization
• Foster open communication within and across departments
• Develop sensitivity toward coworkers and respect their differences
• Share experiences, issues and solutions in order to facilitate open communication across departments
• Strengthen team concepts through mutual respect
• Develop a personal action plan to improve communication skills across departments