Siebel 8.1.x Self Service - Self-Study Course

This course provides an in-depth look at the Siebel Self-Service architecture. It starts with a functional overview of the Self-Service applications, then describes catalog and site administration. The underlying architecture is discussed next, before moving on to a detailed discussion of Self-Service configuration, including modifying both the look-and-feel of the applications themselves, as well as modifying the underlying business logic. There are detailed demonstrations after every lesson, reinforcing students' understanding of the material.

Learn To:

• Customize the Siebel Self-Service look-and-feel
• Administer Siebel Self-Service sites
• Customize the Siebel Self-Service business logic
• Prepare a Siebel Self-Service development environment
• Navigate the Siebel Self-Service applications
• Describe the Siebel Self-Service architecture

Audience

• Application Developers
• Developer
• Support Engineer
• Technical Administrator
• Technical Consultant

Course Topics Introducing Siebel Self-Service Siebel Self-Service: E-Commerce

• Siebel Self-Service E-Commerce functionality

Siebel Self-Service: E-Support

• Siebel Self-Service E-Support functionality

Siebel Self-Service Architecture

• Required architecture components
• Optional architecture components

Deploying Siebel Self-Service

• Required installation and configuration tasks

Self-Service Administration: Data

• Make products available in E-Commerce
• Make solutions available in E-Support
• Modify the shipping rate calculator
• Add branch locations

Administering Siebel Self-Service Sites

• Create a Siebel Self-Service site

Preparing a Self-Service Development Environment

• Extract the Enterprise Archive file
• Load the file into JDeveloper
• Test the development environment
• Redeploy the customized application to an application server

Customizing the Self-Service UI: Look-and-Feel

• Customize Self-Service skins
• Create page and image templates
• Create message translations

Customizing Self-Service pages

• Describe the Siebel Self-Service Page Layout
• Modify an existing page
• Create a new page

Customizing Self-Service Menus

• Describe how Siebel Self-Service implements its menu model
• Add or customize menu items

Customizing Page Template Mappings

• Use the site administration screen to modify page landing sites

Customizing Page Flow

• Add or modify ADF navigation items such as buttons or links

Customizing Process Trains

• Modify existing process trains
• Create new process trains

Security and Visibility

• Use SSL to secure Self-Service pages
• Manage page visibility using user responsibilities
• Manage page and menu visibility using visibility conditions

Using Siebel CRM Data

• Use existing Siebel CRM data
• Add additional Siebel CRM fields to Siebel Self-Service

Customize the Product Configurator Logging and Diagnostics

• Enable logging for the Siebel Enterprise
• Enable logging for Siebel Self-Service
• Identify some of the diagnostic tools available for Siebel Self-Service

Course Objectives

• Customize the Self-Service business logic
• Customize the Self-Service look-and-feel
• Prepare a Siebel Self-Service development environment
• Describe the Siebel Self-Service architecture
• Navigate and use the Self-Service applications