RightNow Customer Portal for Developers

This course focuses on Customer Portal, the web site that customers access for self-service support. Students will begin by learning basic customizations that do not require programming skills, but can be accomplished through configuration settings and simple editing. These types of customizations can be used to brand Customer Portal so that it reflects the look-and-feel of other pages within an enterprise's web site.

The course proceeds to more complex customizations that require JavaScript and PHP scripting with Ajax and JSON, event handling, and implementation of the Model-View-Controller pattern. Using these tools, students will write customized widgets that can add new functionality to pages, including providing access to data from the knowledge base. A Capstone Exercise gives the student an opportunity to bring together a wide range of new skills from the course to create a practical new widget and display it on a customized page.

• Change the look-and-feel of a Customer Portal page
• Change the content and functionality of a Customer Portal page with widgets
• Write Custom widgets
• Access the RightNow knowledge base from Customer Portal widgets

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

• Developer
• Functional Implementer
• Support Engineer
• Technical Consultant

• The Agent Desktop
• WebDAV

• Templates
• Pages
• Widgets
• Assets
• Themes
• Deployment

• Tags
• Conditions
• Variables
• Sprites
• Widgets
• Accessibility

• MVC
• Custom widgets
• Syndicated widgets
• Client-side scripting
• Custom controllers

• Models
• RightNow Connect
• Connect Common Object Model
• RightNow Object Query Language (ROQL)
• URL parameters
• Custom objects

• Customize Customer Portal with configuration settings
• Change the template and/or the theme applied to a page
• Use the CI Admin page to stage and deploy page customizations
• Change page and/or template content with widgets, message bases, and conditions
• Use sprites
• Apply the MVC pattern in customizing existing widgets or writing new widgets
• Place syndicated widgets on non-RNT servers
• Make widgets react to events
• Write custom controllers