Returns Management Business Introduction - Self-Study Course
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Description
Oracle Retail Returns Management is a proactive, centralized, multi-channel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service. We explore the following Oracle Retail Returns Management's benefits: Definition and enforcement of consistent policies about returns and other types of transactions that may result in a customer refund. The customer, cashier, or manager can be informed of the reason why a return received a particular response. This can be done through online messages or printed receipts. Patterns of customer return behavior can be studied to determine if a return merits return denial, or at least a prompt …
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Oracle Retail Returns Management is a proactive, centralized, multi-channel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service. We explore the following Oracle Retail Returns Management's benefits: Definition and enforcement of consistent policies about returns and other types of transactions that may result in a customer refund. The customer, cashier, or manager can be informed of the reason why a return received a particular response. This can be done through online messages or printed receipts. Patterns of customer return behavior can be studied to determine if a return merits return denial, or at least a prompt for manager approval at the point-of-return. Online research of customer and cashier return activity. Customer service overrides for denied returns can be granted, if necessary.
Learn To:- Navigation
- Exceptions
- Return Process
- Determining Return Policies
- Returns Policies
- Exceptions to Track
Audience
- End Users
- Functional Implementer
- System Analysts
- Business Analysts
- Project Manager
- Sales Consultants
Course Topics Introduction
- ORRM Overview
- Course Objectives
- Oracle Retail's Footprint
- Three key features of Returns Management
- Oracle Retail's Benefits
- Oracle Retail's Roles
- Customer and cashier exception
- Rules
- Policies
- Return Policies
- Return Pattern Watch
- POS and RM communicate
- Return is initiated on POS
- Returns Management does when evaluating a return
- Return Pattern Watch
- Navigation
- View Return Tickets
- Export ticket information
- Exceptions
- Configure an Exception Policy
- Determine which policy applies to a return
- View the default Return Policies
- Customer Exceptions to Track
- Cashier Exceptions to Track
Course Objectives
- Understand Returns Management from a retail perspective
- List applications that Returns Management interfaces
- Name Returns Management most common users
- List the benefits of using a Returns Management application
- Comprehend three of Returns Management's key features
- Comprehend Customer and cashier exception
- Comprehend Rules, Policies, Return Pattern Watch and Return Policies
- View the default Return Policies
- Choose which customer and cashier behaviors to track
- Choose which customer and cashier behaviors to track
- Explain how POS and Returns Management communicate
- Understand how a Return is typically initiated on POS
- Understand what gets passed back down from ORRM to POS
- Navigate through functions of Returns Management
- Configure an Exception Policy
- View and work with Exceptions
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.