Returns Management Business Introduction - Self-Study Course

Total time
Logo Oracle University

Need more information? Get more details on the site of the provider.

Starting dates and places

This product does not have fixed starting dates and/or places.

Description

Oracle Retail Returns Management is a proactive, centralized, multi-channel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service. We explore the following Oracle Retail Returns Management's benefits: Definition and enforcement of consistent policies about returns and other types of transactions that may result in a customer refund. The customer, cashier, or manager can be informed of the reason why a return received a particular response. This can be done through online messages or printed receipts. Patterns of customer return behavior can be studied to determine if a return merits return denial, or at least a prompt …

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Oracle Retail Returns Management is a proactive, centralized, multi-channel solution that provides the ability to reduce overall return rates, prevent and catch return fraud, and improve customer service. We explore the following Oracle Retail Returns Management's benefits: Definition and enforcement of consistent policies about returns and other types of transactions that may result in a customer refund. The customer, cashier, or manager can be informed of the reason why a return received a particular response. This can be done through online messages or printed receipts. Patterns of customer return behavior can be studied to determine if a return merits return denial, or at least a prompt for manager approval at the point-of-return. Online research of customer and cashier return activity. Customer service overrides for denied returns can be granted, if necessary.

Learn To:
  • Navigation
  • Exceptions
  • Return Process
  • Determining Return Policies
  • Returns Policies
  • Exceptions to Track

Audience
  • End Users
  • Functional Implementer
  • System Analysts
  • Business Analysts
  • Project Manager
  • Sales Consultants

Course Topics Introduction
  • ORRM Overview
  • Course Objectives
  • Oracle Retail's Footprint
  • Three key features of Returns Management
  • Oracle Retail's Benefits
  • Oracle Retail's Roles
Terminology and Concepts
  • Customer and cashier exception
  • Rules
  • Policies
  • Return Policies
  • Return Pattern Watch
Returns Communication
  • POS and RM communicate
  • Return is initiated on POS
  • Returns Management does when evaluating a return
  • Return Pattern Watch
Using ORRM - Demonstration
  • Navigation
  • View Return Tickets
  • Export ticket information
  • Exceptions
  • Configure an Exception Policy
Determining Return Policies
  • Determine which policy applies to a return
  • View the default Return Policies
Exceptions to Track
  • Customer Exceptions to Track
  • Cashier Exceptions to Track

Course Objectives
  • Understand Returns Management from a retail perspective
  • List applications that Returns Management interfaces
  • Name Returns Management most common users
  • List the benefits of using a Returns Management application
  • Comprehend three of Returns Management's key features
  • Comprehend Customer and cashier exception
  • Comprehend Rules, Policies, Return Pattern Watch and Return Policies
  • View the default Return Policies
  • Choose which customer and cashier behaviors to track
  • Choose which customer and cashier behaviors to track
  • Explain how POS and Returns Management communicate
  • Understand how a Return is typically initiated on POS
  • Understand what gets passed back down from ORRM to POS
  • Navigate through functions of Returns Management
  • Configure an Exception Policy
  • View and work with Exceptions

There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.