R12.x Oracle Service Contracts Fundamentals

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

The R12.x Oracle Service Contracts Fundamentals Ed 1 course contains details of how to use and implement Oracle Service Contracts. In this course, you will learn to create and manage service agreements, subscription agreements, warranties, and extended warranties using Oracle Service Contracts. You will also learn the setup steps required to implement this functionality.

Learn To:

• Use the basic service contract terms
• Manually author a service contract with service and usage lines
• Add coverage, pricing, and billing details
• Approve and activate the service contract
• Use Administrator Workbench to manage the contract process
• Use Customer Acceptance Portal

Audience

• Functional Implementer
• End Users

Course Topics Overview of the Service Contract Management Process Managing the Negotiation Process Using the Administrator Workbench and Explaining the Customer Acceptance Portal Managing the Contract Lifecycle Setting Up Global Contract Defaults Confirming E-Business Setups for Oracle Service Contracts Listing the Oracle Service Contracts Setup Steps Mapping Time Units of Measure Setting Up Statuses and Operations Setting Up Processes and Quality Assurance Checklists Setting Up Parties, Roles, and Sources Setting Up Standard Coverage and Subscription Templates Setting Up Items Performing Additional Setups Describing Billing and Pricing Generating Contract Renewals Setting Up Contract Terms and Contract Templates Setting Up Profile Options
Course Objectives

• Author a service contract with a subscription line
• Manage the service contract schedules, tasks, and communications between service contract parties
• Organize contracts
• Explain the negotiation workflow and phases
• Explain procedures of the contract lifecycle
• Define Parties, Roles, and Sources
• Setup renewals
• Terminate a service contract
• High level business flows that feature Oracle Service Contracts
• Renew a service contract