Oracle Utilities: Field Work Integration

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Description

This course describes how the Customer Care and Billing, Mobile Workforce Management, and Work and Asset Management applications are integrated to form the Oracle Utilities Field Work solution. In this course, the students learn how to implement, configure, and maintain the Oracle Utilities Field Work integrated solution. This training teaches students the mapping of the business processes and the logic used for each of the integrated components. Students learn how to create and configure the data to fit their business requirements as well as to recognize and correct errors in data and processing.

Learn To:

  • Map the business processes
  • Synchronize the integrated applications
  • Configure Busi…

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Didn't find what you were looking for? See also: Service Oriented Architecture (SOA), Oracle, Programming (general), C/C++, and IT Security.

This course describes how the Customer Care and Billing, Mobile Workforce Management, and Work and Asset Management applications are integrated to form the Oracle Utilities Field Work solution. In this course, the students learn how to implement, configure, and maintain the Oracle Utilities Field Work integrated solution. This training teaches students the mapping of the business processes and the logic used for each of the integrated components. Students learn how to create and configure the data to fit their business requirements as well as to recognize and correct errors in data and processing.

Learn To:

  • Map the business processes
  • Synchronize the integrated applications
  • Configure Business Rules
  • Create the Database Link and Triggers
  • Troubleshoot and resolve issues

Audience
  • Business Analysts
  • Functional Implementer
  • Project Manager
  • SOA Architect
  • Support Engineer
  • System Integrator
  • Technical Administrator
  • Technical Consultant

Course Topics Integration Overview
  • Application Overview
  • Support Platform and Software Versions
  • Triggering Events
  • Integration Components
Business Processes
  • Customer Care and Billing Processes
  • Mobile Workforce Management Processes
  • Work and Asset Management Processes
  • Appointment Booking Process
  • Timesheet Process
  • Meter or Item Validations Processing
  • Customer Billing Process
Technical Transfer of Data
  • Integrated Component Review
  • Request and Response Messaging
  • Determining the Routing Rules
  • Error Responses
Configuration Checklist
  • Data Synchronization
  • Configuring the Batch Processes
  • Configuring the Business Rules
  • Creating a Database Link and Triggers
  • Upload and Download Processes
  • Extracting Customer Records
  • Mapping the Data
Troubleshooting
  • Error Notifications
  • Error Processing
  • Error Logs
  • Data Verification Tables
  • Using the BPEL Console to Troubleshoot Errors
Customization
  • Customizing the Data Mapping
  • Customization of EBOs
  • Customizing the ABCS

Course Objectives
  • Describe the architecture and Business Processes of the integrated applications
  • Create and configure data requirements
  • Describe the interfacing components and how they work within the integration
  • Define business rules for the integration
  • Define Batch processes
  • Describe the suggested troubleshooting method and describe the nature or performance issues

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