Messaging Server Administration and Troubleshooting

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Description

This 7 update 2 technical course starts with architecture diagrams from an overview to details. Next, installation and configuration of service components is covered. System setup starts with checking the system, installing the GlassFish application server, a directory server. Then the service components for user provisioning, email, and webmail.

Now each of the Messaging Service components can be administrated, managed, configured, and monitored. Practical hands on is the core of the section of the course. The course concludes with more installation and configurations for a scalable multiple host email service setup.

Learn To:
  • Use and manage logging information
  • Manage user provisioning bas…

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This 7 update 2 technical course starts with architecture diagrams from an overview to details. Next, installation and configuration of service components is covered. System setup starts with checking the system, installing the GlassFish application server, a directory server. Then the service components for user provisioning, email, and webmail.

Now each of the Messaging Service components can be administrated, managed, configured, and monitored. Practical hands on is the core of the section of the course. The course concludes with more installation and configurations for a scalable multiple host email service setup.

Learn To:
  • Use and manage logging information
  • Manage user provisioning basics
  • Configure large scale implementations
  • Describe the Unified Communications Suite components
  • Administer the Message Transfer Agent (MTA) processes, message queues, and routing
  • Administer the Message Store access, processes, files, mailboxes, and messages

Audience
  • System Integrator
  • Technical Administrator
  • Technical Consultant
  • Administrator
  • System Administrator

Course Topics Course Introduction
  • List Course Objectives
  • List the Course Modules
  • View the schedule
Component Architectures
  • List the major component for each of the Unified Communication Suite components
  • Describe message flow through the components and subcomponents
  • Draw Unified Communication Suite service architecture system diagrams
  • Navigate to sample Unified Communications Suite Documentation Wiki pages
  • Introduce Java programs for email testing in the labs
Installing and Configuring
  • List the Application layers
  • Describe the steps to install and configure on a single host
  • Prepare a computer for installation
  • Describe distributed system implementation components
  • Describe and demonstrate the steps to automate a component installation
  • Describe and demonstrate a single host installation
  • List the steps to install, configure, and test Unified Communications Suite on a three node implementation
  • Describe the component product dependencies
Protocols
  • Describe the core Messaging email protocols
  • Use sample Java programs to send and retrieve email, and communicate with the services over other protocols
Provisioning Users, Groups, and Domains
  • Provisioning demonstrations using Delegated Administrator
  • Directory data is viewed using an LDAP tool
  • Describe the Directory Server properties and schema, and available documentation
  • Identify documentation related to the schema
Message Transfer Agent (MTA) Administration
  • Discuss MTA message flow, routing, address rewriting, and channels
  • Discuss MTA Architecture details
  • Starting and stopping components
  • Examine and configure MTA configurations
  • Configure and test Message Logging
  • Turn on SMTP authentication
  • Administrate incomming outgoing message controls and routing
  • Disable and enable Messaging Server services
Messaging Store Administration
  • Discuss Messaging Store Architecture details
  • Message life cycle: deliver, access, quota check, delete, expunge, backup, expire, purge
  • Starting and stopping components
  • Describe the Message Store directory layout
  • Add a new mail directory and configure to use it
  • Administrate mailbox, example: manage and adjust quotas
  • Introduction to the Message Store import utility
  • Backup and recover mailboxes, mail folders, and messages
MTA Troubleshooting
  • Run quick test to check the MTA
  • Check the Ownership of Critical Files
  • Use utilities to Analyze Message Queue
  • Manage messages in the Message Queue
Message Store Troubleshooting
  • Check the Message Store processes
  • Repairing Mailboxes
  • Discuss general analyses, tuning, and problem solving
Messaging Server Administration Tools for Support
  • Run the DBhang script to gather system information
  • GUDS, a Performance Capture Script
  • Notes about crashes and core dumps
  • Find sample Oracle Messaging Server Support articles
Introducing and Using the GlassFish Application Server
  • Describe configure basic Application Server features
  • Deploy and undeploy a sample web applications
Convergence Administration
  • Describe the Convergence client and server architecture
  • Describe and use the Convergence administration utility
  • Describe and demo Convergence monitoring
  • Describe and demo Convergence logging
  • Check the status of Convergence deployment to Application Server
  • Deploy a customization to Convergence
  • View and use Dojo Toolkit samples
Access Tier Configurations
  • Design access server network diagrams
  • Install Messaging Servers and configure them for multiple purposes to create an access tier and a data tier

Course Objectives
  • Describe the Unified Communications Suite
  • Read and identify detailed architecture components
  • Install and configure email messaging services
  • Re-configure an email messaging services to have a data tier separated from an Access tier
  • Administer, manage, configure, and monitor the Message Store
  • Administer, manage, configure, and monitor the Message Transfer Agent (MTA)
  • Manage and analyse MTA message queues
  • Read and manage log files
  • Provision users for a development system
  • Administer the GlassFish application server for a development system

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