Messaging Exchange Server Administration and Troubleshooting

This technical course provides the necessary skills to administer, monitor, and troubleshoot the Messaging Exchange Server. The course starts with an overview and a review of the architecture diagrams. It continues with details about the Messaging Server administration.

Learn To:

• Describe the Unified Communications Suite components
• Administer the Messaging Server components
• Start, stop, and check the services
• Describe and administer the Message Store
• Administer user mailboxes and messages
• Backup, restore email folders and messages

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Audience

• Administrator
• System Administrator
• System Integrator
• Technical Administrator
• Technical Consultant

Course Topics Course Introduction

• List Course Objectives
• List the Course Modules
• View the schedule

Component Architectures

• List the major component for each of the Unified Communication Suite components
• Describe message flow through the components and subcomponents
• Draw Unified Communication Suite service architecture system diagrams
• Navigate to sample Unified Communications Suite Documentation Wiki pages
• Introduce Java programs for email testing in the labs

Installing and Configuring

• List the Application layers
• Describe the steps to install and configure on a single host
• Prepare a computer for installation Describe distributed system implementation components
• Describe and demonstrate the steps to automate a component installation
• Describe and demonstrate a single host installation
• List the steps to install, configure, and test Unified Communications Suite on a three node implementation
• Describe the component product dependencies

Protocols

• Describe the core Messaging email protocols
• Use sample Java programs to send and retrieve email, and communicate with the services over other protocols.

Provisioning Users, Groups, and Domains

• Provisioning demonstrations using Delegated Administrator Directory data is viewed using an LDAP tool
• Describe the Directory Server properties and schema and available documentation
• Identify documentation related to the schema

Message Transfer Agent (MTA) Administration

• Discuss MTA message flow, routing, address rewriting, and channels
• Discuss MTA Architecture details Starting and stopping components
• Examine and configure MTA configurations
• Configure and test Message Logging
• Turn on SMTP authentication
• Administrate incoming outgoing message controls and routing
• Disable and enable Messaging Server services

Messaging Store Administration

• Discuss Messaging Store Architecture details
• Message life cycle: deliver, access, quota check, delete, expunge, backup, expire, purge
• Starting and stopping components
• Describe the Message Store directory layout
• Add a new mail directory and configure to use it
• Administrate mailbox
• Backup and recover mailboxes, mail folders, and messages

MTA Troubleshooting

• Run quick test to check the MTA
• Check the Ownership of Critical Files
• Use utilities to Analyze Message Queue
• Manage messages in the Message Queue

Message Store Troubleshooting

• Check the Message Store processes
• Repairing Mailboxes
• Discuss general analyses, tuning, and problem solving

Messaging Server Administration Tools for Support

• Run the DBhang script to gather system information GUDS, a Performance Capture Script Notes about crashes and core dumps
• Find sample Oracle Messaging Server Support articles

Introducing and Using the GlassFish Application Server

• Describe configure basic Application Server features
• Deploy and undeploy a sample web applications

Convergence Administration

• Describe the Convergence client and server architecture
• Describe and demo Convergence monitoring
• Describe and demo Convergence logging
• Check the status of Convergence deployment to Application Server
• Deploy a customization to Convergence View and use Dojo Toolkit samples

Course Objectives

• Manage the Message Store for backup and restore
• Read and manage log files
• Modify server configurations
• Describe the Unified Communications Suite